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BPeSA News Archive


Possibly our most gratifying moment of 2016 was winning the award for Best Large Domestic Outsourced Contact Centre for the first time. The award was conferred on us by BPeSA (Business Process Enabling South Africa).
Talksure is strongly placed amongst the leaders in the South African outsourcing industry, which was further strengthened by the company scooping the BPeSA (Business Process Enabling South Africa) award for Best Large Domestic Outsourcing Contact Centre for 2016. With offices located in Umhlanga, Durban; Talksure is able to cater for all international organisations and their outsourcing needs.
It was recognised as the Best Large International Outsourced Contact Centre provider in SA for the second year running at the BPeSA National Industry Awards..

WNS unveils skills development academy

26 Oct 2016 Computing
By Regina Pazvakavambwa

The facility will provide specialised training for new entrants to the business process outsourcing industry..

BPESA partners with ContactCenterWorld.com

10 May 2016 Computing
By Regina Pazvakavambwa

Business Process Enabling South Africa (BPeSA), the national association for companies operating in the Business Process Management (BPM) industry, has partnered with ContactCenterWorld.com, the largest contact centre association globally, to offer industry .
WNS leadership with Best Outsourced Contact Centre Award at BPeSA BPO Awards..
Tebogo Molapisane, CEO of South African BPO industry body, BPeSA, says that after more than a decade in operation, the South African BPO industry is maturing to offer a range of business process solutions. "The industry has also been identified by government as a priority sector and key contributor to economic growth," he adds.

SA contact centre industry gains traction

13 Oct 2015 Computing
By Regina Pazvakavambwa

According to industry body BPeSA, the local call-centre industry in the Western Cape has grown by about 8% a year since 2003, employs about 54 000 people today and contributes 0.92% to South Africa's gross domestic product.
WNS Global Services South Africa, a leading global business process outsourcing company, walked away with five esteemed industry awards at the 2015 BPeSA Business Process Outsourcing (BPO) Regional Awards ceremony..
Tebogo Molapisane, CEO of South African BPO industry body, BPeSA, says South Africa's flexible talent pool, world-class infrastructure, government incentives and a favourable exchange rate presents an excellent opportunity for international companies to outsource their contact centre operations to service providers in the country. "As a result, this not only provides jobseekers with opportunities for employment, but sustainable careers through the skills transfer that takes place.

Western Cape grows BPO base

29 Jun 2015 Business
By Nicola Mawson

"This is a wonderful achievement and is testament to the hard work of both the public and private sectors in making the region an investment location of choice," says Gareth Pritchard, CEO of Business Process enabling SA (BPeSA) Western Cape..

Contact centre body gets new CEO

22 Apr 2015 Business
By Nicola Mawson

Tebogo Molapisane joins BPeSA as it begins a new lease on life and receives a cash injection..

R200m KZN call centre injection

2 Feb 2015 Business
By Staff Writer

The additional 2 000 jobs – created by CCI Call Centres – adds to the more than 9 000 people employed by the business process outsourcing (BPO) sector last year. The sector's umbrella body, Business Process enabling SA (BPeSA), expects the entire industry will have added 30 000 new jobs by 2016.

Playing the BPO game

2 Dec 2014 Features
By Ilva Pieterse

The local BPO industry is set to receive a large skills boost from BPeSA's skills development initiative, GEFORCE SA..

BPO creates thousands of jobs

20 Nov 2014 Business
By Regina Pazvakavambwa

The South African business process outsourcing (BPO) industry is poised for growth in 2015, with the industry's umbrella body, Business Process enabling South Africa (BPeSA), estimating about 7 627 jobs will be created within offshoring by March..
Gareth Pritchard, CEO of Business Process enabling South Africa (BPeSA), says over the past five years South Africa has firmly established itself as one of the world's leading customer service locations. "This has been driven primarily by a well-developed English voice offering.
According to recent BPO from Business Process Enabling SA (BPeSA), the BPO and offshoring sector continues to grow in SA, with the Western Cape maintaining its presence as the largest offshore market with 11 479 jobs, followed by Gauteng with 7 177 and KwaZulu-Natal at 4 951..

Over 9 000 jobs created through BPO

22 Oct 2014 Business
By Nicola Mawson

The sector's umbrella body, Business Process enabling SA (BPeSA), expects the entire industry will have added 30 000 new jobs by 2016. The BPO industry employs more than 40 000 people, of which approximately 11 500 are as a result of foreign direct investment, according to the .

Rockefeller grant ups BPO skills

3 Sep 2014 Business
By Staff Writer

The Rockefeller Foundation provides BPeSA with a R3.7 million grant for a skills development initiative to train disadvantaged youth.
Traci Freeman, the Johannesburg representative of BPeSA (Business Process enabling South Africa), attributes this reluctance to a lack of maturity in SA versus Europe and the US. However, she suggests this is changing, as more local corporates begin to investigate options in this regard.

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