18 July 2018 I The Venue, Melrose Arch
An ITWeb Executive Forum in partnership with 1stream and Collab
18 July 2018 I The Venue, Melrose Arch
An ITWeb Executive Forum in partnership with 1stream and Collab
1Stream is the leading provider of cloud-based call centre technology in southern Africa. Its award-winning omni-channel solution serves customers of all sizes, providing pay-per-use access to world-class technology that is rapidly scalable and available on demand. Learn more at
www.1stream.co.za
Collab provides disruptive omni-channel contact centre solutions, offering businesses of all sizes state-of-art innovation catering to their needs. Collab’s sophisticated cloud technology, powered by artificial intelligence, offers the necessary flexibility, ease of use and agility for companies to stay focused on their digital transformation.
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19 Jul 2018 - by Kgaogelo Letsebe
Use tech to create super-agents, not replace them
Disruptive technologies such as artificial intelligence, cloud and IOT give contact centres an opportunity to upskill their staff to super-agents.
20 Jun 2018 - by Allyson Towle
Cloud, AI and chatbots in the contact centre
Customer service has gone digital and with it customer expectations have changed, says 1Stream.
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