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Sage enhances My Payroll Online

Staff Writer
By Staff Writer, ITWeb
Johannesburg, 23 Apr 2014

Sage Pastel Payroll & HR has added new features to My Payroll Online.

In a statement, the company says the move aims to make it easier for entrepreneurs and small businesses to manage their payrolls using the software. These include support for multiple usernames on a single My Payroll Online account as well as customer service and support via Live Chat on the Web.

According to the company, the support for multiple users is a particularly welcome piece of functionality for accountants and outsourcing firms that use a My Payroll Online account to administer payrolls for more than one company. The primary account holder can grant users the right to access only specific companies or cycles so that users only see information they have permission to access, it explains.

"This eliminates the admin of sharing information via reports," says Karen Schmikl, business manager at Sage Pastel My Payroll Online. "We have added this feature because we have many clients who use My Payroll Online to provide payroll services to multiple companies," she adds.

Sage notes that the real-time live chat instant messaging helps users resolve issues and get answers to their queries quickly. The live chat feature makes it simple for end-users to get online help from Sage Pastel in real-time, it adds.

"Customers now have the choice of three support channels: e-mail, telephone or chat. Web chat is rapidly becoming the preferred support channel because of the convenience it offers busy people who don't want to hold for telephonic support," says Schmikl.

"In an era of instant messaging, people want immediate help, live chat falls in line with this trend. Best of all, free support is now included in the R18 (ex VAT) per employee per month fee for My Payroll Online. This is just another way we make our clients' business lives easier and, ultimately, give them more freedom to succeed and grow," she adds.

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