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AccTech helps VME Group manage sales with Microsoft Dynamic Online CRM


Johannesburg, 22 Jul 2014
CEO Tertius Zitzke.
CEO Tertius Zitzke.

With more than 350 specialist staff in 12 branches across South Africa, the VME Group has opted to implement Microsoft Dynamic's Online CRM Software-as-a-Service (SaaS) solution for contact and sales management.

The VME Group is dedicated to maintaining the highest standards in production to ensure its customers have access to top-quality, reliable and cost-effective products, supported by exceptional after-sales service. It is a market leader in motor engineering; engine remanufacturing; truck, bus and heavy vehicle refurbishment; repairs, panel and spray painting; heavy and diesel fuel injection services.

Fact sheet
Solution: Microsoft Dynamic's Online CRM Software-as-a-Service
Industry: Motor engineering
Provider: AccTech Systems
User: VME Group

Frik de Villiers, CEO of VME Group, points to the challenges they were facing. "There was a lack of visibility of branch sales activities and we also urgently required a single view of customers across multiple branches."

"Training will be provided by AccTech Systems in order for VME Group to further configure the system to its specific requirements and to train users and also to roll out the system to its 12 branches nationwide," says AccTech Systems CEO Tertius Zitzke.

Microsoft South Africa director Dynamics Kethan Pharboo says Microsoft Dynamics CRM online gives businesses like VME Group customer relationship management (CRM) over the Internet with anywhere access to help sales, marketing, and customer care teams work together to deliver personal experiences across every interaction.

"Not only are standardised sales activity procedures and reporting now available, but Microsoft Dynamic's Online CRM assists with tracking and invoicing of repair call-outs. Initial implementation was completed within estimated timeframes and under budget," concludes VME Group project lead Lizelle du Toit.

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AccTech Systems (www.acctech.biz)

Founded in 1994, AccTech Systems is a professional services firm that partners with customers to run their enterprises efficiently and effectively through the deployment of Microsoft business solutions.

With more than 86 industry awards over the past six years, representation in 18 cities across the African continent and more than 1 000 completed implementations, AccTech Systems is clearly the industry leader.

AccTech won the 2014 Microsoft 'Country Partner of the Year' award for South Africa. It was honoured among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions, based on Microsoft technologies. It also won the top 'Microsoft Dynamic ERP Partner of the year for 2013' award.

It has customers across all industries including agriculture, government, financial and insurance services, mining and manufacturing, life sciences, professional services, retail, telecommunications, hospitality and leisure, to name but a few.

Editorial contacts

Ivor van Rensburg
IT Public Relations
(082) 652 8050
ivor@itpr.co.za
Natasha Cloete
AccTech Systems
(082) 450 2579
Natasha.cloete@acctech.biz