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Standard Bank recovers from system downtime

Staff Writer
By Staff Writer, ITWeb
Johannesburg, 01 Sept 2014
Banking services have been restored and Standard Bank says its app will soon follow suit.
Banking services have been restored and Standard Bank says its app will soon follow suit.

Standard Bank says its systems are up and running again, following widespread downtime earlier today.

ATM functionality, debit and credit card purchases, Internet Banking as well as telephone and app services were unavailable for around two hours, while the bank says it is still investigating the root cause of the system failure.

Funeka Montjane, the bank's chief executive for personal and business banking, said: "We would like to reassure our customers that their overall experience with Standard Bank and the services we offer remains our top priority and we regret any inconvenience caused."

In a statement released today, the bank notes that services were restored following intervention by its internal technical team.

"We are investigating the root cause of the system failure. Our initial investigation has determined that the incident was cause by hardware failure. Every action is being taken to avoid the incident repeating itself," the statement read.

Montjane added that the bank will monitor its systems closely to ensure seamless services for its customers.

The bank's official Twitter account informed users that services were restored.

"Apologies for the technical difficulties experienced this morning. Banking services have been restored and our banking apps will be up soon".

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