Self-service innovation

Revolutionising IT consumption by bringing the "shopping experience" closer to the user through self-service and providing customers with the ability to browse and consume IT and business services on-demand, is a core focus of Puleng Technologies.

Innovation is at the very core of Puleng Technologies, and according to Business Development Director, Steve James: "With the advent of 'shadow IT', we are able to assist enterprises and service providers deliver choice to their customers, and provide accessibility to their ever-expanding portfolio of services from any device and from anywhere."

With a global customer base and years of delivering successful engagements, Puleng Technologies has developed expertise to assist service providers and internal IT organisations alike, with the ability to satisfy the consumers of business and IT services' demand for a more varied and immediate choice.

James says: "It is the innovators and visionaries that need to start to initiate these projects within an organisation and to finally bring a level of alignment between business and IT, while providing transparency around the services available. We believe that innovation, when coupled with deep levels of expertise, will provide service providers with a competitive edge as well as new revenue streams, and for enterprises to gain greater levels of efficiency and productivity. The starting point is to develop a service operating model which will provide clear definitions of the services, responsibilities, accountabilities, related processes, skills and competencies required to deliver standardised workplace, data centre and cloud services."

Through the adoption of a service operating model and the introduction of a next-generation IT storefront, organisations will have the ability to control and enforce policies around the services being ordered. A governance layer audits a rigid approval process while providing roles-based access to rich content, ensuring that the correct services are delivered to the correct consumers based on their responsibility within the organisation.

Puleng has vast levels of technical and business experience with building workplace, converged infrastructures and cloud platforms; when you couple this with the strong intellectual property content it has developed, the benefits to its customers are quicker value to market, brand loyalty, new revenue streams and a positive consumer experience.

Puleng Technologies is a next-generation IT service provider, helping customers change the prevailing mindset from "How do we build technology?" to "How do we consume technology?" This shift must facilitate the ability for users, both internal and external, to subscribe to corporate electronic services that deliver a competitive advantage.