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There has been an increase in challenges and crises experienced by South African companies, says ContinuitySA's Tracey Linnell.

Having a business continuity management strategy ensures an organisation retains the trust of its clients.

So said Tracey Linnell, general manager for advisory services at ContinuitySA, speaking at the ITWeb Crisis Management Masterclass hosted by Alan Hilburg, president and CEO of HilburgAssociates, at the Wits Business School yesterday.

According to Linnell, business continuity management is all about minimising disruption in the event of a disaster.

Linnell believes most local organisations suffer from an inability to respond quickly enough to incidents as a result of a lack of planning for and testing their ability to respond to a crisis.

On average, in the event of an incident, an organisation with a business continuity management plan can keep up to 50% of its systems up and running, while operations can grind to a halt for those organisations without such plans, she pointed out.

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Organisations should view a crisis as an opportunity to show their character in dealing with the situation, says Alan Hilburg, president and CEO of HilburgAssociates.

Organisations should view a crisis as an opportunity to show their character in dealing with the situation.

So said Alan Hilburg, president and CEO of HilburgAssociates, speaking at the ITWeb Crisis Management Masterclass at the Wits Business School yesterday.

"A crisis situation is uncomfortable, but it should also be an opportunity – that is if you are prepared. Out of your vulnerabilities, comes your strength."

He pointed out in order to emerge from a crisis, organisations must have plans in place. "The best time to fix a leaky roof is on a sunny day," said Hilburg. He urged companies to understand the conditions of the crisis and know the forces behind it before tackling it.

According to Hilburg, crisis management is not about the crisis itself, public relations or about the organisation's reputation. Crisis management is about protecting business continuity and retaining trust from the business' stakeholder community, he noted.

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ContinuitySA is the leading Business Continuity Management Company in Africa. ContinuitySA offers a complete end-to-end business continuity management (BCM) solution which delivers fully managed ICT resilience solutions.

 
Crisis management essential for survival
By Fay Humphries
Johannesburg, 30 Jan 2015

A crisis mitigation and management strategy is essential. You hope you never need it, but not having it can be fatal.
So says Alan Hilburg, president and CEO of HilburgAssociates in the US and in SA.
 
Global crisis management guru in SA
By Fay Humphries
Johannesburg, 5 Nov 2014

Inadequate crisis management planning, a lack of commitment from local company boards and directors, and strategic gaps in crisis communications mean South African corporates are leaving themselves exposed to a multitude of often avoidable crises.
This is according to Alan Hilburg, president and CEO of HilburgAssociates.

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