Based on the experience of companies such as Walmart-owned Asda, Makro is acquiring access to sites to enable delivery of online customer orders to conveniently-located secure lockers, making this an additional option for customers collecting online orders from Makro stores.
According to the company, these secure lockers will be located in safe and convenient locations, including petrol station forecourts, fast food restaurants, office parks and Makro stores. "They provide customers with an additional delivery option, which will supplement the home delivery and in-store click-and-collect solutions already offered by Makro."
Delivery to a secure locker entails customers selecting a convenient locker site that meets their needs, after which they receive a text message confirming the order is ready for collection, and a unique code to identify themselves and gain access to a locker.
"We view click-and-collect locker order fulfilment as an important part of our medium-term online strategy, as it provides our customers with another convenient touchpoint with our brand. We are delighted to have concluded an agreement with Sasol, which will provide nationwide access to their extensive forecourt network," says Makro CEO Doug Jones.
Mohamed Carrim, head of retail at Sasol Oil, says: "This is an exciting partnership that uses leading-edge technology to reinforce our complementary strengths, resulting in added value for our customers and franchisees."
Jones anticipates Makro being in a position to announce further rollout plans by mid-2015.
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