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Dimension Data secures Zurich Insurance win

Top global insurance provider in South Africa selects Dimension Data in transformational outsource deal.


Johannesburg, 08 Dec 2014

Dimension Data, the USD6-billion ICT solutions and services provider, has secured a multi-year transformational outsource partnership with Zurich Insurance.

Zurich Insurance Company South Africa is a short-term insurance company listed on the Johannesburg Stock Exchange ("JSE") and is a subsidiary of the Swiss-based Zurich Insurance Group, a leading global insurance provider operating in global and local markets.

Previously, Zurich adopted a multi-sourcing strategy for IT services - which served them well. In an effort to relinquish the overhead of multi-vendor management, the company opted for a full IT outsourcing solution that would reduce costs (through vendor consolidation), unlock operational efficiencies, as well as support key business drivers. Dimension Data was seen as the ideal partner to operate Zurich's IT landscape as well as collaborate with Zurich in formulating, tracking and managing an IT transformation programme that would enable the next-generation IT landscape.

Collin Molepe, COO for Zurich South Africa said: "Being a customer-centric organisation, we wanted to embrace emerging trends in an effort to improve our customer offering even further. Through an extensive RFP process, Dimension Data was selected for this key transformational outsourcing initiative."

Costa Koutakis, Executive - IT Outsourcing at Dimension Data Middle East and Africa, says: "We believe we are uniquely positioned to provide Zurich South Africa with a world-class operational service and address the company's short-term as well as medium- and longer-term IT aspirations. As we expand our relationship, our goal is to continue to provide superior services and further our impact on the overall business performance of the organisation. Our experience in IT outsourcing will give Zurich the advantage it needs to differentiate in this competitive market."

Dimension Data will provide Zurich Insurance with the following services, utilising a blended onsite and remote model: End-user computing, network support, IP telephony, server administration, service desk, e-mail platform and data centre services; as well as assist in cloud and mobility solutions going forward.

Dimension Data will support Zurich's staff complement of 850 people across 26 locations in South Africa and Botswana.

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Editorial contacts

Suzan Zungu
Dimension Data South Africa
(+27) 11 575 0299
suzan.zungu@dimensiondata.com