Subscribe
  • Home
  • /
  • CX
  • /
  • Edit Microsystems recognised by Frost & Sullivan

Edit Microsystems recognised by Frost & Sullivan

By Global Research Partners
Johannesburg, 23 Jan 2015

Edit Microsystems, a company that has spearheaded many new initiatives in learning technology through partnering with various leading organisations and institutions for more than 21 years, today announced it has been presented with an award by Frost & Sullivan for 'Best Practices in Customer Service Leadership within the eEducation industry', at the Frost & Sullivan Best Practices Awards Banquet in Monaco.

"The global Frost & Sullivan team is constantly scanning the globe for best practice companies achieving dual excellence in two critical areas: namely, implementation and customer service," commented David Frigstad, Chairman of Frost & Sullivan. "Put another way, we search for companies that not only have a vision for a high-quality total customer service experience, but used those insights to help the company grow faster than the industry average. Edit Microsystems was one such company."

"To achieve excellence in customer service leadership is never an easy task, but it is one made even more difficult due to today's competitive intensity, customer volatility and economic uncertainty; not to mention the difficulty of innovating in an environment of escalating challenges to intellectual property, and, within this context, Edit Microsystems' receipt of this award signifies an even greater accomplishment," continued Frigstad. "One of the distinguishing factors for Edit Microsystems was its focus to incorporate a 'White Ocean Strategy' throughout its business model. The company actively promotes the integration of individuals who have mental or physical disabilities into the community at large, and provides a valuable service by making available technology that allows individuals to enter mainstream education facilities and gain employment."

"We are obviously delighted and surprised at being the recipient of such a prestigious award," added Pieter Labuschagne, Managing Director of Edit Microsystems. "To have been recognised in this fashion for all the work the team has achieved over the years is very encouraging. However, despite numerous opportunities for us going forward, the path ahead is challenging and thus we would actively encourage and welcome the involvement of organisations with us, maybe as part of their CSI programme. This would allow the exploitation of initiatives that are desperately needed to help enhance and grow the education sector; provide additional opportunities for persons with disabilities; and in turn, enhance the South African economy over the coming months and years."

For further information, please contact Pieter Labuschagne, tel: 021 433 2520; e-mail info@editmicro.co.za.

Share

Edit Microsystems

Edit Microsystems, established in 1991, is a level 5 BEE compliant company supplying technology solutions to educational institutions, businesses and community upliftment projects throughout southern Africa. It is devoted to finding alternative and cutting-edge technology for learners of all abilities to improve curriculum delivery with a focus on high-speed functional connectivity, ongoing support and professional development. The company supplies assistive technology, interactive technology and learning technology for all ages and abilities. Edit Microsystems' vision is to upskill people so they can be employed and make a meaningful contribution towards a better South Africa, and thereby live a life of dignity and self-worth. Edit Microsystems is the founding member of the Associated Distributors of Educational Supplies in Southern Africa (ADESSA) and is the distributor for numerous overseas principals, including Beamz, Crick Software, Globisens, HumanWare, K'NEX Education, Lumens, Realityworks, Texthelp and Yenka, as well as being a reseller for many others. It has an established footprint throughout South Africa and regularly partners with leading companies and organisations.

Frost & Sullivan

Frost & Sullivan, founded in 1961, has more than 40 global offices with more than 1 800 industry consultants, market research analysts, technology analysts and economists. Frost & Sullivan's Best Practices Awards recognise companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development. Frost & Sullivan's industry analyst team benchmarks market participants and measures their performance through independent, primary interviews, and secondary industry research in order to evaluate and identify best practices. The company's intent is to help drive innovation, excellence and a positive change in the global economy by recognising best-in-class products, companies and individuals.

Editorial contacts

Paul Booth
Global Research Partners
(082) 568 1179
pabooth@mweb.co.za
Pieter Labuschagne
Edit Microsystems
(021) 433 2520
pieter@editmicro.co.za