Johannesburg, 27 Mar 2015
WestconGroup Southern Africa is pleased to announce the unveiling of its new 4 000 square metre warehouse and offices in the desirable Waterfall Estate Office Park, in Midrand, providing customers and partners with a one-stop distribution experience.
Situated in the Waterfall Estate Office Park, the offices have excellent access to Johannesburg, Pretoria and the airport, and a direct link to all major highways in the Gauteng province.
"As a value-added distributor of ICT solutions and products, warehouse space was a key priority in the development of the new offices," states Elmien Du Toit, Chief Operating Officer at WestconGroup Southern Africa. "Because we had a clean slate to work with when designing the new offices, we also took the opportunity to introduce a host of new customer-facing service areas as well as a much needed customer experience centre.
"The new offices are the ideal environment for us to show our customers, resellers and vendor partners who we are, the extent of what we do, and the sheer size of the WestconGroup business in the region."
The offices are the central hub and head office for the southern Africa region, and its 4 000 square metre warehouse boasts 189 bays of racking; each rack's frame is 7.8 metres tall; and there are over 408 bins available for the storage of small parts.
It includes four prep rooms, situated alongside the warehouse to assist with the flow of product between environments, as well as with the security of products. Here partners can prep equipment on behalf of their end-user customers. Additionally, a customer services facility adjoins the warehouse with direct vehicle access for customers looking for more convenient collections and drop-offs, which then doubles up as the 24-hour access area for the backup store facility.
The warehouse offers an integrated, state-of-the-art security system, making use of products from the brands WestconGroup currently has in its portfolio of security products, and which can also be seen demonstrated at the customer experience centre.
"We are particularly proud of our training facilities, which includes an executive training room, main training room and an auditorium for larger groups. All training rooms are kitted out with only the best equipment, and we provide a full in-house catering service for full day and corporate training sessions," adds Du Toit.
The company is currently the registered and authorised MEA training partner and academy for vendor partners Blue Coat, F5, Palo Alto and Juniper. While all of its trainers are highly skilled and certified experts within their fields, it does on occasion, and when needed, fly in trainers from abroad to facilitate training.
Another asset is the new Customer Experience Centre, which provides the WestconGroup sales and technical teams an environment where they can "demonstrate" how the technologies work. It has been designed to provide customers with a hands-on view of different vendor technologies and how they integrate with other technologies within the WestconGroup offerings.
As an example, the Comstor component of the Customer Experience Centre is currently showcasing the power of a Cisco UCS Flex Pod, running the Cisco Unified Communication (BE6K) platform as well as a Symantec server - highlighting the interoperability of the systems.
Other key notable additions to the environment include three video conferencing rooms, a canteen and a gym, and entertainment areas all add to ensuring the offices provide staff, customers, partners and visitors a welcoming experience.
"Outside of a fantastic new working environment, the new offices are providing our teams a more professional, structured working environment from which we can execute significantly improved logistics and services to our customers," ends Du Toit.
Share