Johannesburg, 14 Apr 2015
The LWO assists employers to comply with all requirements of labour legislation in terms of disciplinary hearings, industrial action, restructuring, retrenchments, union negotiations, Department of Labour inspections and all other labour law-related services. The LWO is also authorised to represent employers at the CCMA, Bargaining Councils and Labour Court. The LWO further assists employers with regards to compliance with the Employment Equity Act, Occupational Health and Safety Act, Skills Development Act and Skills Development Levies Act.
Tertius Zitzke, CEO of AccTech Systems, says: "AccTech believes that South Africa's labour laws can protect and serve the rights of all employees, but that employers' rights should also be respected and both parties should be fairly treated. By helping to keep the system free from abuse and ensuring fair treatment, AccTech believes that LWO provides a valuable service to the people of South Africa."
Pieter Breytenbach, CEO of LWO, says: "We have a broad base of field representatives who engage with employers around South Africa. These individuals need to be able to access client information and log their engagement details. This was being done manually and meant that a lot of valuable information was lost. By moving to a cloud-based CRM solution, all data is captured in real-time back to a central system, from where it can be analysed and reported on.
LWO implemented Microsoft Dynamics CRM, integrated to Microsoft Office 365, hosted at Enterprise Cloud, due to the minimal reliance on expensive hardware as well as the ability to easily empower the regional and field-based staff.
Microsoft Dynamics CRM's integration to Microsoft Outlook 365 enabled staff in rural areas without Internet connectivity to capture their notes offline and then synchronise back to Microsoft Dynamics CRM once they reach connectivity again.
Zitzke adds: "By implementing Microsoft Dynamics CRM, LWO is now able to expand its marketing efforts to bring more employers under its reach. It also understands its existing clients better, and because it can now perform trend analysis on the kinds of problems being experienced by employers, it can create packages which better suit the needs of individual industries or regions."
The efficient case management process which is constructed in Dynamics CRM allows the legal representatives to access all key information prior to attendance at the CCMA/disciplinary hearing, and it also ensures the co-ordination of these legal representatives is much easier, leading to a better legal service being provided to the employers of South Africa.
Zitzke concludes: "The system in place at LWO could feasibly be used by any representative/membership organisation in South Africa, and due to its cloud-based model, can be rolled out at any organisation with a minimal upfront cost.
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