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CallCabinet signs with ECN


Johannesburg, 22 Apr 2015

CallCabinet South Africa has signed a deal with Electronic Communications Network (ECN), a division of JSE-listed Reunert, to incorporate CallCabinet's powerful and compliant voice logging technology as part of its telecoms solutions.

ECN is a national next-generation network offering a wide range of voice, data and hosted services.

The agreement comes hot on the heels of CallCabinet winning the "Best in Show" cloud solution award for its secure, cloud-based compliant CallCabinet Atmos voice logging solution.

"This is an important deal for CallCabinet SA as ECN is one of the largest suppliers of telecommunications solutions in this country," says Matthew Balcomb, CEO of CallCabinet SA.

"It means that CallCabinet's compliant voice logging solutions will now be available to ECN customers as an integral component of the company's hosted PBX and other telecoms offerings. This is a demonstration of ECN's confidence in the innovative and broad capabilities of CallCabinet solutions."

According to Chris Baisch, Executive Head of Product at ECN, the global hosted services market is beginning to mature, and the company is starting to see local businesses adopting more and more cloud-based services.

"The growth in the hosted PBX market is a case in point," Baisch says. "As more and more of our customers shift their physical PBXes into the cloud, so they want to move their voice logging infrastructure into the cloud as well.

"It therefore made absolute sense for us to partner with CallCabinet, so that we could offer our hosted PBX customers a compliant hosted call recording solution as an add-on."

Recordings of telephone interactions using CallCabinet technology comply with a host of consumer protection legislation, including the Electronic Communications and Transactions (ECT) Act; the Financial Advisory and Intermediary Services (FAIS) Act; the Financial Intelligence Centre Act (FICA); the Consumer Protection Act (CPA); the Protection of Personal Information (POPI) Act; and the Payment Card Industry Data Security Standard (PCI DSS).

ECN joins a growing base of suppliers to incorporate CallCabinet's advanced technology as an option on its product ranges.

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CallCabinet

CallCabinet Corporation is a market leader and innovator in the competitive enterprise voice logging, workforce optimisation and agent evaluation solutions market. Based in Boca Raton, Florida, USA, CallCabinet Corporation and its South African-based subsidiary, CallCabinet Southern Africa, are the only vendors in this field with multiple product offerings. This enables CallCabinet Corporation to provide clients with turnkey, affordable solutions tailored to their specific requirements. The CallCabinet suite of products has been implemented worldwide in a wide range of organisations.

Editorial contacts

Marilyn de Villiers
Troika PR
(+27) 11 884 0775
marilyn@troika-iw.com
Matthew Balcomb
CallCabinet
(+27) 011 554 4450