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Contact centre body gets new CEO

Nicola Mawson
By Nicola Mawson, Contributor.
Johannesburg, 22 Apr 2015
BPeSA's new CEO, Tebogo Molapisane, has 16 years' experience in the contact centre industry.
BPeSA's new CEO, Tebogo Molapisane, has 16 years' experience in the contact centre industry.

The business process outsourcing umbrella body - Business Process enabling SA (BPeSA) - has a new CEO, after more than two years.

Tebogo Molapisane has joined the body to head it up, ending a period under which Gareth Pritchard ran the organisation on an interim basis.

The top-level change follows a re-launch of the national organisation and a $500 000 (R6 million) boost from the Rockefeller Foundation, to "assist in getting the national organisation back up and running", according to a statement.

BPeSA drives an industry that aims to create thousands of jobs and is responsible for luring foreign countries to SA's shores to set up contact centres and provide offshore back-office services in industries such as insurance and banking. The entire industry employs more than 210 000 people in SA, many of whom work at companies such as Amazon, British Gas, EE, 02, Qantas, Shop Direct and Vodafone.

Fagri Semaar, interim chairman of the national body, adds there is a huge amount of unfilled potential in the South African BPO landscape. "With the appointment of a new CEO and regional coordinator I am confident we will see significant growth in 2015 and beyond. We have achieved a lot in recent years despite not having a formal national body in place, with representatives now in KwaZulu-Natal, the Western Cape and shortly Gauteng."

The right man

Molapisane has been involved in the contact centre industry for the past 16 years and is a director at Kezia Consulting Group, a non-executive director on the BPeSA Western Cape board, and an advisory board member at BLDE Consulting. Before these roles, Molapisane was GM of operations at Woolworths Financial Services.

Pritchard, who returns to his role as CEO of BPeSA Western Cape, says Molapisane is the ideal candidate to head up the umbrella organisation. Pritchard was interim CEO for over two years after Bulelwa Koyana left the association in August 2011 to become CEO of the South African Travel Centre.

Molapisane has a "huge amount of experience and possesses an array of critical skills which he has managed to hone during his time in the industry," says Pritchard. "He is the ideal person for the job and I look forward to working alongside him in helping develop the industry in South Africa."

The national CEO announcement coincides with the appointment of Yogan Naidoo as BPeSA regional coordinator for KwaZulu-Natal. BPeSA is sourcing a candidate for a similar role in Gauteng.

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