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MTN 'working tirelessly' on service issues

Staff Writer
By Staff Writer, ITWeb
Johannesburg, 26 May 2015
A strike by MTN employees affiliated with the CWU has caused the closure of the 808 call centres.
A strike by MTN employees affiliated with the CWU has caused the closure of the 808 call centres.

MTN SA CEO Ahmad Farroukh has apologised for service disruptions over the past week, in the wake of industrial action by employees affiliated to the Communication Workers Union.

The strike, which commenced last Wednesday, has led to the closure of 808 of MTN's call centres and disrupted other services centres, including retail stores and the high-value repair centre.

MTN says, in a bid to end the labour dispute, it has "made great strides" to address the employees' bonus pay concerns with a bonus offer of 8% in 2015, and a guaranteed 12% bonus in 2016.

MTN maintains its offer is better than the 8% the CWU had demanded initially.

Faroukh says it is with "great disappointment" that MTN customers have been subjected to service issues, which he says have been a direct result of the strike.

Meanwhile, MTN has welcomed the establishment of a task team to look into payment for Sundays and public holidays in accordance with the provisions of the Basic Conditions of Employment Act.

"In the interest of resolving all matters of mutual interest, MTN has proposed that an independent binding arbitrator be appointed to adjudicate the matters at hand," says the company.

Farroukh says MTN views the matter in a serious light and is "working tirelessly" to ensure its support services are operational. "We plan to fully restore our services soon."

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