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Presence Technology positioned in 2015 Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide

Presence, the first Spanish company included on this report, is positioned in this Gartner quadrant for the second consecutive year.


Johannesburg, 03 Jun 2015

Presence Technology, a multi-channel provider of contact centre solutions, today announced it has been included by Gartner in the Contact Centre Infrastructure Magic Quadrant.

Gartner's 18 May 2015 reportmentions 16 contact centre infrastructure technologies, some of which include: computer-telephony integration (CTI)/Web services interfaces, live and pre-recorded video, Web chat, multimedia contact routing and prioritisation engines with real-time and historical reporting outbound dialling/proactive contact, virtual routing applications for multi-site and work-at-home scenarios, collaborative browsing, and social media, etc.

"We believe being in the Contact Centre Infrastructure, Worldwide Magic Quadrant by Gartner is a confirmation of Presence's strategy to help customers provide a best-in-class customer experience to improve business performance with an omni-channel solution," said Araceli Aranda, CEO of Presence Technology.

"We innovate every year, launching new products to the market like Video Interactions or WebRTC as an alternative for contact centres, and we will continue our research to enhance our clients' operations," said Aranda.

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Presence Technology

Presence Technology is a worldwide leading provider of multi-channel contact centre solutions. Presence solutions enable today's contact centres to optimise resources and improve communication process efficiency. Presence's goal is to provide the best customer experience in the communication channel of their customer's choice.

Presence works in tandem with a company's existing phone system to simplify communication between businesses and their customers without significant equipment changes or costly upgrades. The Presence solutions will extend the life of your Avaya system by adding modern multimedia communication channels to its voice-only ACD.

Presence's "best-in-class" usability will give your contact centre a clear competitive advantage and lowest TCO.

Its award-winning software solutions are consistently recognised for quality and innovation, most recently receiving the Unified Communications Product of the Year Award from Internet Telephony. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe and Africa supporting its efforts around the world.

Disclaimer:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Editorial contacts

Genoveva Parra
Presence Technology
gparra@presenceco.com