Johannesburg, 03 Jun 2015
Presence Technology, a multi-channel provider of contact centre solutions, today announced it has been included by Gartner in the Contact Centre Infrastructure Magic Quadrant.
Gartner's 18 May 2015 reportmentions 16 contact centre infrastructure technologies, some of which include: computer-telephony integration (CTI)/Web services interfaces, live and pre-recorded video, Web chat, multimedia contact routing and prioritisation engines with real-time and historical reporting outbound dialling/proactive contact, virtual routing applications for multi-site and work-at-home scenarios, collaborative browsing, and social media, etc.
"We believe being in the Contact Centre Infrastructure, Worldwide Magic Quadrant by Gartner is a confirmation of Presence's strategy to help customers provide a best-in-class customer experience to improve business performance with an omni-channel solution," said Araceli Aranda, CEO of Presence Technology.
"We innovate every year, launching new products to the market like Video Interactions or WebRTC as an alternative for contact centres, and we will continue our research to enhance our clients' operations," said Aranda.
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