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Take your business to the next level: build a high performance culture

For businesses wanting to truly create a high performance culture, Brandon Bekker, Managing Director of Mimecast Middle East and Africa, suggests that connection, confidence and control are the winning ingredients.


Johannesburg, 05 Oct 2016
Brandon Bekker, Managing Director of Mimecast Middle East and Africa.
Brandon Bekker, Managing Director of Mimecast Middle East and Africa.

What is high performance? We all talk about it, but have you ever stopped to define what it means in your business? I believe that high performance teams focus on doing the things they need to do to get the business results required, says Brandon Bekker, Managing Director of Mimecast Middle East and Africa.

In turn this means that individuals can't be drawn in by the things they want to do - which are more often than not the easier options. But high performance is also more than simply doing the right things. It requires an enthusiasm for task execution, no matter how challenging.

Motivation is a key factor for developing exceptional teams. Employees who feel inspired to achieve often excel and their achievements encourage those around them to do the same.

The foundation of Mimecast's high performance mindset is built on the three Cs: connection, confidence and control. When all three exist within a culture, teams remain motivated and engaged.

Connection

Being connected means each individual within the team is aligned to a common purpose. If you have ever watched Simon Sinek's TedTalk entitled "Start with Why", you'll know that leaders need to communicate the reason and purpose behind why a business does what it does. Teams that are aligned to a common purpose find it easier to work towards a particular goal.

Leaders must also show that they value both the purpose they preach and the employees they manage. Employee engagement is a direct reflection of how employees feel about their relationship with their leaders.

Confidence

Confidence comes from learning and progressing. If a team is challenged and they feel they are developing their competences, they will be charged to take on even greater challenges. Good leaders help create confidence in a team by being exemplars of high ethical and performance standards.

Control

Finally, teams that feel in control of their environment also experience a sense of empowerment. Employees value control over the flow and pace of their work and they need opportunities to exercise this control. Do leaders consult with their employees or dictate to them? There is a big difference between delegation and dictation. Microsoft's success is built in part on Bill Gates' belief that smart employees should have the power to drive an initiative.

From a management perspective, high performance is also about managing and tracking the inputs. If the inputs are correct and the right effort is applied to achieve them, then the results should take care of themselves.

There needs to be accountability through visibility of inputs. Visibility occurs through rigorous reporting that requires a disciplined approach. Discipline is key to consistent and exceptional performance.

Another factor is the aggregation of marginal gains across the teams. This means it is not about celebrating hallelujah performances in one or two areas of the business. If a team strives to improve a little in every area, these little gains add up to something big.

Leaders should focus on celebrating small overall improvements, not on incredible performances in a few focused areas. Thus, teams should be encouraged to celebrate marginal gains as part of the next step towards building a highly effective team.

This also means teams need to understand that they should do less, but do it better. Teams cannot focus on too many things. Simplicity and clarity allow for easier measure and tracking. If teams can see they are progressing they will want to continue performing and this mindset will become habit.

*Brandon Bekker has been nominated for and is a finalist for the ITWeb Personality of the year award! This award recognises an individual who has made a positive impact on the South African IT industry and a significant contribution to the IT profession in the past year. To vote for Bekker, visit this link. Voting closes October 7th!

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Editorial contacts

Brandon Lundie
Clockwork Media
(011) 463 0366
brandon@clockworkmedia.co.za