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Johnson & Johnson overhauls office automation with Oxbow and Bytes Document Solutions


Johannesburg, 29 Jun 2015
Johnson & Johnson IT Specialist, Sean Nomdoe
Johnson & Johnson IT Specialist, Sean Nomdoe

Johnson & Johnson has standardised its office automation equipment with Xerox through Cape Town-based Oxbow and Bytes Document Solutions (BDS). BDS is Xerox's largest distributor in the world and a wholly-owned division of JSE-listed Altron.

Johnson & Johnson's South African head office and pharmaceutical manufacturing plant is situated in Retreat, Cape Town. The company also has a second manufacturing plant in East London and sales offices in Johannesburg and Durban. The switch to Xerox meant scouting for the best Xerox suppliers not only for Cape Town but for its East London and Johannesburg too.

"We consulted a number of different suppliers but only Oxbow, together with Bytes Document Solutions, came close to what we needed as a company of 1 000-plus on-site employees," says Johnson & Johnson IT Specialist Sean Nomdoe.

"Whereas most suppliers presented us with little more than box-drop options, Oxbow and Bytes Document Solutions developed a comprehensive strategic solution that would significantly advance our office automation capabilities," he says. "They also suggested numerous value added services, such as scan-to-e-mail that have today become the mainstay of our operations."

"We are a highly regulated company in a highly regulated industry, and as such have strict protocols for every aspect of our business," he says. "A large part of that is the printing and signing of documents - both physically and electronically."

To date the company has invested in 14 multifunction Xerox machines of different configurations and capabilities. It has also invested in numerous copiers for its national branches, and has recently moved from an outright purchase plan to a rental maintenance plan in order to ensure continuity and technology currency.

Sean Nomdoe, Johnson & Johnson IT Specialist
Sean Nomdoe, Johnson & Johnson IT Specialist

"Different Xerox digital multifunction printers can be configured to suit different environments depending on the application," says Oxbow managing director Hannes Kotze. "Because we invest as much in our customer relationships as we do in the equipment we supply them, we can walk the talk when it comes to finding optimal business solutions to keep them current, productive and most importantly, competitive."

Nomdoe says the transition from an ownership to a rental and maintenance model was even more seamless than the switch to Xerox, mainly because of the personal interaction with Oxbow.

"When we have meetings they're face to face, and regular enough to highlight any issues we may have or additional requirements we have from the technology," he says.

"In almost every case, issues that are raised at the meetings are also solved at the meetings, often with same-day resolution, and at most it takes that week to come up with solutions to more complex issues. It's a relationship built on trust and consistent delivery, which makes the value of the equipment - which is industry leading in itself - even more apparent."

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Bytes Document Solutions

Bytes Document Solutions, a division of the Bytes Technology Group, is Africa's leading document management technology and solutions company, offering a comprehensive range of products and services through two independent business units: Xerox and NOR Paper. A wholly-owned division of JSE-listed Altron, Bytes Document Solutions is the authorised Xerox distributor in 26 sub-Saharan countries, and has an annual turnover of more than R2 billion. In 2014, the company celebrated two important milestones: Xerox's 50th year in South Africa, as well as the invention of xerography, the basis of the most widely used document-copying machines, which was developed by Xerox 75 years ago. www.xerox.co.za

Johnson & Johnson

The largest and most comprehensive healthcare company in the world. http://www.jnj.com/

Oxbow

Oxbow is the largest reseller of Xerox equipment in Africa. It offers a wide selection of Xerox machines for all requirements, from small offices to commercial printers complemented by its professional technical support. Its affordable solutions ensure its customer enjoy the very best in Xerox technology on a monthly rental contract, inducing free insurance, without any upfront costs. http://www.oxbowsa.co.za/xerox-cape-town/

Editorial contacts

Karen Heydenrych
Communikay
(083) 302 9494
Karen@communikay.co.za
Tanya Moodley
Bytes Technology Group
(011) 928 9111
tanya.moodley@bdsol.co.za