Pretoria, 02 Jul 2015
ITR Technology today announces ManageEngine's ServiceDesk Plus 9.1 with new features that will help boost your service desk performance.
Why upgrade?
Customers can invoke a custom HTML file from request custom menus enabling the users to render their own UI from the request menu configurations. This provides an alternative way to integrate third-party applications using the user interface. Custom scripts can be executed on submission of HTML forms.
With field and form rules, one can customise incident and service templates to perform customised actions when a form loads, or when changing a particular field in a form, or when a form is submitted. It is possible to perform actions like mandate or non-mandate specific fields, enable or disable specific fields, show or hide specific fields in a form and to execute user-specified custom java scripts.
Ensure high server availability. With the failover service feature in ServiceDesk Plus 9.1, one has the option to configure the secondary service desk installation to provide uninterrupted service when there is a network, hardware, software, or power failure in the primary installation. The failover server acts as the secondary server which runs in parallel to the primary server. This secondary server or slave will act as the primary server or the master when the primary server or master is down.
ServiceDesk Plus 9.1 now comes with a feature to mandate the status change comments for request module. Technician and requester comments on the change of status of a request can be easily captured. By default, status comments are not mandatory but can be disabled/enabled under admin-self-service portal settings.
Export Project Gantt View, Project Overview Map, and Task Dependency Map in the PDF format. The PDF will downloaded automatically.
Configure unique fields to the search dropdown for auto suggestion of announcements and solutions during incident creation. By default, category/subcategory/item (CSI), title, and description will be included in the search.
Requesters can now log in to the mobile app to raise or track requests. Earlier, native versions of ServiceDesk Plus mobile app were technician-specific. The feature is available from Version 3.0 in iOS and from Version 1.4 in Android.
Other introduced features
* Rest API support to GET/ADD/DELETE the attachments under request and tasks.
* Search option in request list view filters.
* Rest API support for requesters.
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