Johannesburg, 29 Jul 2015
Emerge Queue is proud to announce it has installed the first Qmatic Customer Experience Management system for Bidvest Bank, at its new Corporate Hub uMhlanga branch. Bidvest Bank KZN Head, Renier Meintjes, says the Corporate Hub uMhlanga branch is a new concept for the bank in terms of its product offering, service and branch layout, and the facility will have a banking product specialist on hand to handle client requirements in this regard.
"Bidvest Bank already provides a one-to-one customer service to its corporate client base through its dedicated corporate sales team. The Corporate Hub uMhlanga now provides our existing corporate base and our new corporate account holders with a branch specifically dedicated to their corporate banking needs - something that offers a distinct advantage to our clients and customers," he says.
Eugene Swanepoel, Managing Director of Emerge Queue, says '' The Qmatic solution was the ideal solution for the new Bidvest Corporate Hub. It not only improves the customer experience, it also helps the bank optimise its customer flow.''
Qmatic is a leader in face-to-face customer experience management, collecting customer insights from across a spectrum of customer interactions which results in superior customer satisfaction. Emerge Queue is the sole provider of Qmatic customer experience solutions in South Africa, as well as other neighbouring countries. It is a Qmatic Premium partner and the market leader in South Africa.
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