Some 17 Gauteng Absa branches will see consultants use iPads to perform banking operations that were previously confined to teller-based services.
The new service offering is a pilot project to bring four stand-alone insurance products such as legal, life and funeral cover to its South African customers, the bank said in a statement.
Oscar Siziba, Absa's Northern Region managing executive, says pilot offering is the bank's way of adapting to customer's changing banking behaviour.
"The iPad offering provides for facilities in Absa branches that are consistent with a service quality that is independent of the branch's power and fixed telephone line systems. We believe that this is a timely solution as load-shedding is increasingly affecting consumers, and the generators and iPads we have secured will go a long way towards helping our customers prosper," says Siziba.
Banie Claasen, managing executive of Absa in Gauteng South, adds: "The use of iPads in branch also allows us to carry out traditional branch transactions including the switching of customers' debit orders, transactional and savings account openings and personal loan approvals of between R8 000 and R150 000 for qualifying Absa customers in minutes."
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