Vodacom says approximately 200 000 accounts were affected by a "technical glitch" which caused some customers to be double billed for their accounts last week.
Tshepo Ramodibe, executive head for corporate affairs at Vodacom, says the majority of refunds were processed on Monday as promised.
"The balance of refunds will reflect during the course of the day. The completion of the refunds will be accompanied by an SMS notification from us," he adds.
On Friday Vodacom sent an SMS to customers who had been affected by what it called a "technical glitch" informing them of the problem and assuring them the issue was being resolved. Ramodibe today explained the incident was caused by a technical problem with certain payment files "that resulted in a selection of accounts being presented twice for funds collection".
"We have reviewed the incident and associated processes to rule out a recurrence," he says.
Ramodibe says Vodacom is still working with financial institutions to finalise the bank charges related to the erroneous debits and assures customers that these will be repaid to them "as per our commitment".
"Once again, we apologise for the error and inconvenience caused. We would like to thank the affected account holders for their patience and understanding. We'd also like to thank our banking partners for playing their part in expediting the reimbursements."
Vodacom has 65.1 million active customers, 33.7 million of which are in South Africa. According to Vodacom's latest interim results the majority of SA users are prepaid customers (28.8 million).
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