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CA Technologies helps leading UK financial institution secure online transactions

United Kingdom's largest member-owned banking service adopts CA payment security solution to accurately identify cardholders and reduce transaction abandonment.


Johannesburg, 16 May 2016

CA Southern Africa has revealed that CA Technologies has announced Nationwide, a member-owned UK financial institution, has implemented CA's payment security suite to strike the right balance between e-commerce security and cardholder convenience.

Nationwide relies on CA's payment security offerings to help implement a new multi-layered security approach to accurately verify cardholders in real-time, build trust and extend brand loyalty. The solution also helps Nationwide to reduce the cost of credit and debit card operations.

Fact sheet
Solution: 3-D Secure
Industry: Banking
Provider: CA Southern Africa
User: Nationwide

"CA Technologies plays a vital role in helping Nationwide deliver a frictionless e-commerce experience," says Matthew Sparkes, Commercial Manager, Nationwide. "By adding advanced analytics to the next generation of our digital verification process, 3-D Secure, Nationwide has the flexibility and control to make even the most complex transactions seamless and secure. CA's payment security solutions help us identify fraud more effectively, while improving the customer experience and delivering the insight we need to understand customers better and to drive business growth."

CA Transaction Manager allows Nationwide to offer cardholders a flexible and dynamic strong authentication process by implementing the industry standard 3-D Secure protocol with the Verified by Visa program.

CA Risk Analytics increases insight and enables Nationwide to continue to transparently assess the fraud risk of an online transaction in real-time during authentication. It examines current and past transactions, device characteristics, location, user behaviour and historical fraud data to evaluate risk. The calculated risk score is then used to decide whether to allow the purchase, request strong authentication, send an alert or deny the purchase. By easily identifying legitimate transactions, the majority of cardholders are able to continue their purchase without impact - enhancing the service experience. Operational costs are also reduced, with fewer inquiries coming into Nationwide call centres.

Early planning and collaboration between CA Technologies and Nationwide during negotiation, coupled with the software's easy-to-use, cloud-based integration, paved the way to a fast, two-week roll-out once the contract was signed. Nationwide's existing Payment Card Industry (PCI) and 3-D Secure certifications also helped accelerate the roll-out.

"CA Technologies is proud to assist Nationwide in its strategy to give millions of cardholders a better online transaction experience," says Terrence Clark, senior vice-president, CA Technologies. "Our Payment Security solutions help reduce 'card-not-present' fraud while ensuring a frictionless, hassle-free online shopping experience for customers. We look forward to developing the partnership and giving Nationwide new opportunities to maximise the significant benefits of the application economy."

CA Southern Africa business unit manager, security, Michael Horn, notes this announcement holds much interest for the local market. "SA's financial institutions are heavily focused on improving customer transactional experiences. This implementation by Nationwide is an example of how CA's payment security solutions can fulfil that requirement quickly, with minimal resource required from the financial services provider, in order to increase the volume of successful transactions while reducing the risk of fraud," says Horn.

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CA Southern Africa

CA Southern Africa is the leading provider of IT management and security solutions in sub-Saharan Africa.

CA Southern Africa enables customers to embark on the digital transformation journey necessary to seize the opportunities presented by the application economy. Today, software is at the heart of every business in every industry, and CA Southern Africa is assisting its customers through the use of technology, to change the way we live, transact, communicate, across: mobile; private and public cloud; and distributed and mainframe environments.

For further information, log on to: www.ca.com/za.

Nationwide

Nationwide, headquartered in the United Kingdom, is the world's largest building society as well as one of the largest savings providers and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers. The society has around 17 000 employees. Nationwide's head office is in Swindon, with administration centres based in Northampton, Bournemouth and Dunfermline. The society also has a number of call centres across the UK.

Read more at http://www.ca.com/us/news/press-releases/na/2016/ca-technologies-helps-leading-uk-financial-institution-secure-onlinetransactions.aspx.

Editorial contacts

Deirdre Blain
Blain Communications
(+27) 083 230 5522
blain@iafrica.com