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Bytes Managed Solutions commits to service excellence with appointment of new Service Account Management Executive


Johannesburg, 07 Jun 2016
Louis Dell.
Louis Dell.

Bytes Managed Solutions, a member of the Altron group of companies, is pleased to announce the appointment of Louis Dell as Service Account Management Executive. Dell's focus, and that of his team, will be on customer satisfaction and service management excellence, managing the interface between Bytes Managed Solutions and its existing clients. This appointment is part of the organisation's ongoing process of rejuvenating its structures, alignment with client needs with an emphasis on service, and solution management for its portfolio of clients.

Dell brings 23 years of experience in operations management, key account management and new business development within the IT, retail, logistics and financial services sectors to the position, and is no stranger to Bytes Managed Solutions, having joined the company in 2014 as a Portfolio Manager. Prior to this he spent time working in the South African Police Services before moving to Persetel, UCS Software and Business Connexion. While his primary focus has always been business development, he makes it a priority to familiarise himself with all aspects of the business.

This new position sees Dell leading the team that is the direct interface with customers and he says: "I am looking forward to becoming a trusted advisor to our clients. My role involves prioritising customer focus, service excellence and client relationships, identifying solutions to business problems, creating opportunities that make our customers and their end customers successful, and constantly aligning our solution offering for our existing clients with technology and solution shifts."

Fourie Van Der Merwe, Managing Director of Bytes Managed Solutions, says of the appointment: "We are committed to ensuring that we understand our customers' needs within an ever-changing technology landscape, and providing our clients with the best possible services and solutions to meet their requirements. Louis' focus on building relationships and developing trust, as well as his deep understanding of the business, are exactly what is needed to take our customer service to the next level."

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Bytes MS

Bytes Managed Solutions (Bytes MS) is a services-led, software-driven and hardware-enabled organisation that markets, supports and maintains enterprise-wide end-to-end technology solutions and related services that enable medium to large enterprises to effectively delivery their offering to the end consumers in South Africa and Africa. Bytes MS leverages on partnerships, thought leadership and capabilities to deliver world class technology solutions and related services enabling its customers to achieve their growth and success.

Bytes MS is the exclusive distributor for NCR products in South Africa and strategically partners with Dell, HP, Lenovo, Alcatel, Burroughs, Unity, Postec, Unisys, Alcatel-Lucent and Cisco, and delivers complete solutions for the financial, retail, petroleum and infrastructure sectors.

Bytes MS enables businesses with over 107 service points, backed by extensive supply chain and logistics management. It supports in excess of 1 200 000 devices in more than 46 500 locations throughout South Africa and Sub-Saharan Africa.

Bytes Managed Solutions is a division of Bytes Technology Group and wholly-owned by JSE-listed Altron.

www.bytesms.co.za
www.altron.com

Allied Electronics

Allied Electronics (Altron), through its principal subsidiaries, Allied Technologies Limited (Altech), Bytes Technology Group (Bytes) and Power Technologies (Powertech), is invested in telecommunications, power electronics, multi-media and information technology. The Altron group employs more than 12 500 employees globally.

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