Johannesburg, 24 Aug 2016
The creation of documents that meet the needs of the business and satisfies the dynamic of rewarding customer relationship management is central to a digital transformation strategy - and service providers such as Assimilated Information Systems (AIS), a leader in this space, are keeping ahead of the technology curve.
Ten years in the market, local specialist software and IT service provider AIS uses its expertise to assist customers with their investment in document composition and their digital strategies to limit their paper footprint, and digitise processes.
The focus is on transforming information into digital format and equipping clients with the services required to transfer the benefits of digital processes on to their customers. These benefits include reducing carbon emissions and the time, resources and expenses involved in paper-based processes, including contracts in business.
A step away from tradition
Traditional customer on-boarding processes are time-intensive, and involve detailed and extensive collation of information that needs to be verified. This is where AIS's Customer Service Channel is used to change the customer experience for good.
The Customer Service Channel is a collection of Micro Services, that, when used in harmony in an automated process, will greatly improve your customer's on-boarding experience.
The customer service channel includes services such as:
Verification Services
* Personal ID Verification;
* Bank Account Verification
* Deceased Status; and
* Driver's Licence Checks.
* etc.
Data Gathering
* Individuals;
* Companies;
* Deeds Office; and
* Credit Checks.
* etc
Document Generation (with DocFusion)
* Pre-populate customer information on application forms;
* Add complex rules to manage content in big contracts;
* Manage company branding and re-usable content;
* Manage legal clause libraries / terms and conditions; and
* Create digital signatures.
Document Classification
* Automatically recognise and classify documents for indexing or verification purposes; and
* Feature extraction and intelligent character recognition for extracting important data from document images.
"This is a major driving force behind digitisation and the implementation of automated document processes. The intention across all sectors and industries is to strengthen the customer service channel and do so with consideration of the technology forces of mobility, big data, predictive analysis and the cloud," says Ernest Kleynhans, Managing Director at AIS.
Additional benefits to the implementation of a high tech document composition engine with customer and compliance-related micro services include a reduction of human error and far more efficient business processes.
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