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AIS introducing a new digital generation of customer services


Johannesburg, 24 Aug 2016
Ernest Kleynhans, Managing Director at AIS.
Ernest Kleynhans, Managing Director at AIS.

The creation of documents that meet the needs of the business and satisfies the dynamic of rewarding customer relationship management is central to a digital transformation strategy - and service providers such as Assimilated Information Systems (AIS), a leader in this space, are keeping ahead of the technology curve.

Ten years in the market, local specialist software and IT service provider AIS uses its expertise to assist customers with their investment in document composition and their digital strategies to limit their paper footprint, and digitise processes.

The focus is on transforming information into digital format and equipping clients with the services required to transfer the benefits of digital processes on to their customers. These benefits include reducing carbon emissions and the time, resources and expenses involved in paper-based processes, including contracts in business.

A step away from tradition

Traditional customer on-boarding processes are time-intensive, and involve detailed and extensive collation of information that needs to be verified. This is where AIS's Customer Service Channel is used to change the customer experience for good.

The Customer Service Channel is a collection of Micro Services, that, when used in harmony in an automated process, will greatly improve your customer's on-boarding experience.

The customer service channel includes services such as:

Verification Services

* Personal ID Verification;
* Bank Account Verification
* Deceased Status; and
* Driver's Licence Checks.
* etc.

Data Gathering

* Individuals;
* Companies;
* Deeds Office; and
* Credit Checks.
* etc

Document Generation (with DocFusion)

* Pre-populate customer information on application forms;
* Add complex rules to manage content in big contracts;
* Manage company branding and re-usable content;
* Manage legal clause libraries / terms and conditions; and
* Create digital signatures.

Document Classification

* Automatically recognise and classify documents for indexing or verification purposes; and
* Feature extraction and intelligent character recognition for extracting important data from document images.

"This is a major driving force behind digitisation and the implementation of automated document processes. The intention across all sectors and industries is to strengthen the customer service channel and do so with consideration of the technology forces of mobility, big data, predictive analysis and the cloud," says Ernest Kleynhans, Managing Director at AIS.

Additional benefits to the implementation of a high tech document composition engine with customer and compliance-related micro services include a reduction of human error and far more efficient business processes.

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Assimilated Information Systems (AIS)

Assimilated Information Systems (AIS) is an established South African specialist services provider of software and Information Technology. It was incorporated in 2006 to supply large companies and multi-nationals, and leverages off its inherent intellectual capital - over 66 years of combined IT industry experience.

In 2013 the company entered a new phase of development when it became a member of e4. AIS is comprised of a close-knit group of specialists with a wide range of expertise in the fields of:

* Document generation, automation and governance;
* Digital signatures;
* Access control, asset tracking and biometrics;
* Specialised software development for Microsoft platforms, including:
* Application development and system integration;
* Security;
* Communications; and
* Enterprise Systems Architecture.

Large software development projects undertaken include:

* Renewal of aging Branch Application Infrastructure for Teller applications (Absa Retail Bank);
* Develop Application Infrastructure and Applications to support and integrate Teller Cash Recyclers (Absa Retail Bank);
* Develop Application Infrastructure and Applications to replace manual treasury book (Absa Retail Bank);
* Using our DocFusion product suite:
* Enable paperless customer on boarding and complex contract generation including digital signatures (Absa Retail Bank ); and
* Generate complex contracts for Commercial Property Funding customers (Absa Bank CPF).

AIS partners include: Ovations, Prosense Technology and Liv4IT.

The company is also a certified Microsoft Gold Application Development partner.

Its extensive profile of solutions, which incorporates DocFusion, Orchestrate, Insight and Repayment Schedule Calculator, is designed to help clients address key challenges associated with keeping ahead of technology trends.

These trends include advanced document generation and management, digital signatures, data processing and entry, workflow, as well as all relevant areas of compliance. AIS also offers cloud-based, software-as-a-service (Saas) or on-premise solutions.

Editorial contacts

Marketing
Assimilated Information Systems
(+27) 11 731 8050
marketing@aissa.co.za