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Fastway Couriers saves up to EUR2m per year with Zetes' fully managed mobility solution


Brussels, Dublin, 30 Aug 2016

Zetes has recently implemented its fully managed mobility solution to Fastway Couriers, in Ireland, to maximise device uptime and remove the burden of mobile device management from its IT department.

The solution includes managed services and a new pool of Honeywell CN51 mobile terminals for proof of delivery/collection. Thanks to the new solution, IT staff are released of the administrative tasks related to device management, and each courier gaining up to one hour a day equating to nearly EUR2 million savings annually.

Fact sheet
Solution: Fully managed mobility solution
Industry: Courier
Provider: Zetes
User: Fastway Couriers

Ensuring maximum device uptime

Fastway operates in New Zealand, Australia, South Africa, Ireland, and Northern Ireland. The Irish branch comprises up to 400 courier franchisees and authorised drivers. Previously, mobile device management was handled in-house by Fastway's IT department. Should a fault arise with a driver's terminal, it was shipped to the UK for maintenance, taking up to two to four weeks before it was returned. In the absence of buffer stock, couriers had to resort to paper-based run sheets, leading to lost productivity and errors.

To solve the problem, Zetes proposed a fully managed services solution, which includes access to its Web portal, user helpdesk support, maintenance, staging, device reconfiguration and dispatch, and a swap-out service. The latter provides the replacement of the faulty hardware on the same day or following day. Also, all drivers have been equipped with the latest generation Honeywell CN51 mobile terminal for parcel pickup and delivery.

Quick adoption of the solution

"Zetes integrated the roll-out of our new terminals in just over a month, without any major disruption to our teams. The IT department is now relieved of all the administrative tasks related to device management and can focus on our other IT projects," explains Danny Hughes, Chief Technology Officer at Fastway Ireland. "As for our couriers, they adopted the new process immediately and quickly appreciated its benefits," concludes Hughes.

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Zetes

Zetes is an international corporation specialising in the provision of identification and mobility solutions. By using the latest technologies, Zetes enables its customers improve the speed and quality of their process execution and increase data accuracy, which in turn helps them to remain at the forefront of their industries. That's what makes Zetes both a pioneer and a market leader at the same time.

The Zetes Group is based in Brussels and has more than 1 100 employees in 21 countries across EMEA. In 2015, its turnover was EUR258.2 million. More information: www.zetes.com

Zetes' supply chain solutions

Zetes transforms the way modern supply chains collaborate. Its process optimisation solutions for packaging, storage, proof of delivery, sales, direct store services and store management, all linked by the ZetesOlympus repository, allow large companies to implement end-to-end tracking and tracing of goods, from production to the end-user. Zetes plays an important part in helping companies deal with the challenges of global tracking, such as serialisation, parallel markets, security, legal obligations, and counterfeiting. Zetes integrates next-generation cloud platforms with cutting-edge technologies such as imaging, voice recognition, RFID, codification and mobile terminals. Zetes is a trusted partner that can guarantee perfect life cycle management of all its solutions, with its Zetes TotalCare and Zetes TotalFinance services.

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