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App connects citizens with ward councillors

Staff Writer
By Staff Writer, ITWeb
Johannesburg, 25 Oct 2016
The new Ward Feature allows residents to easily report service delivery issues.
The new Ward Feature allows residents to easily report service delivery issues.

Ttrumpet, a locally-developed mobile application, has introduced a feature that gives citizens a direct link to their municipalities and ward councillors.

The mobile app was launched in 2014 and is designed to enable free calls and messaging worldwide.

"One of the challenges facing the public sector is actively engaging with local communities," says Charles Murray, director at ttrumpet.

"Traditionally, there has been a disconnect between what is happening on the ground versus the service delivery requirements from municipalities. With our Ward Feature, we are connecting the public and civil service to help eliminate this," he adds.

The new feature allows consumers to easily report service delivery issues such as blocked drains, burst pipes, electricity outages, missing manhole covers, refuse issues and faulty street signs.

Because the app geo-locates the user, municipalities know exactly where the issues are and can move to correct them much more timely than previously, says ttrumpet. Users and councillors then have the ability to view exactly what issues are occurring in their wards over time periods and types of issues.

"We are living in an age where people are much more actively engaged than before. The ttrumpet Ward Feature provides a foundation for better communication between the public and municipalities," adds Murray.

The feature is divided into several key sections, consisting of the map, an incident report, a record of the user's contributions, list of wards and the relevant contact details.

"Users can set their personal preferences on what they want to be notified about to ensure the app remains unobtrusive. We have designed the new feature to bring communities and their wards together to affect change for the better. Not only will this make communities much safer, but also more efficient to embrace the concept of a smart city living in the digital age," Murray concludes.

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