Service delivery in South Africa is always a hot topic, especially in the IT industry. Therefore, ASUS South Africa not only appointed Rectron, a leading ICT solutions distributor, in 2016 as one of its official distributors, but now recently announced it has appointed the distributor as an officially approved service centre to ASUS.
"We are thrilled about building onto our relationship with Rectron to provide our customers across the country with an even better after-sales experience. Looking at the need for service centres throughout South Africa, it only made sense for ASUS to take the steps to appoint Rectron to assist us in providing this service," said Yolandi Venter, Systems Marketing Manager at ASUS South Africa.
With service centres across the country in Johannesburg, Cape Town, Durban, Port Elizabeth and Bloemfontein, Rectron will be cultivating customer experience providing before, during and after-sales service.All five Rectron branches will have the capacity to asses and repair ASUS notebooks and tablets that have been purchased through them as of Wednesday, 1 February 2017. Furthermore, they will also carry warranty parts on hand. Should a part be required that is not in stock or is a specialised order, they will make the required arrangements to get the part within seven to 10 working days, providing customers with an all-round service.
"This addition to our service line-up goes a long way in supporting our vision of being a customer needs-led organisation," says Martin Roets, Operations Director at Rectron.
In South Africa, the ASUS brand is currently synonymous with consistency, driven by the company's passion, imagination, knowledge and, most importantly, loyalty to its customers.
"Rectron's highly skilled and capable staff are well equipped to be able to perform repairs to ASUS notebooks in addition to the existing portfolio of products, including Sony, Samsung, RCT, Gigabyte and BenQ." Roets further explains that Rectron's strategy is one of collaborative partnerships and that Rectron is committed to grow ASUS's overall market share and brand equity in South Africa.
Rectron is a fully owned subsidiary of Mustek. Mustek, a 25-year-old proudly South African IT company, was listed on the Johannesburg Stock Exchange in 1997.
ASUS is a worldwide top-three consumer notebook vendor and maker of the world's best-selling, most award-winning motherboards. A leading enterprise in the new digital era, ASUS designs and manufactures products that perfectly meet the needs of today's digital home and office, with a broad portfolio that includes motherboards, graphics cards, optical drives, displays, desktop and all-in-one PCs, notebooks, netbooks, servers, multimedia devices, wireless solutions, networking devices, tablets and smartphones. Driven by innovation and committed to quality, ASUS won 4 368 awards in 2015 and is widely credited with revolutionising the PC industry with its Eee PC. ASUS has more than 17 000 employees around the globe with a world-class R&D team of over 5 500 engineers. Company revenue for 2015 was approximately US$14 billion.
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