Can business affect a return on their investment when engaging with Telesa Comms?

Telesa's client engagements typically start with a degree of transformation where its application systems require the collection of client data and the collection of Service Providers information. This is often the first time that such a large body of data is interrogated, revealing the opportunities for cost reduction and optimisation.

Telesa then applies is capabilities to this data where we bring into this process our knowledge of technologies, vendor offerings, vendor relationships and data skills.

The approach is pragmatic and outcomes-focused that aims to deliver the required results even when the quality of data is variable. Existing vendor relationships are exploited where appropriate, but where they are lacking, Telesa works with the client to establish vendor relationships based upon clear understanding of the roles and the need to develop trust.

Telesa utilises its systems wherever possible in order to ensure accuracy, consistency and productivity building in the effect organisations continuous change processes have on the results.

Ultimately this results in the ability to fully understand the client's business needs and drivers enabling Telesa to build a profile suitable for the client's needs. Using this profile, Telesa can assist in mapping a route forward that will ultimately ensure that the client's services are run efficiently and cost effectively.

Case Study 1 - National Bank

Telesa was contracted to assist in the audit clean-up of all the Bank's Voice and Data accounts. The aim of the project was to eliminate technology efficiency and assist in administrative efficiencies.

The scope included 765 sites, nine provinces, 1 620 accounts which comprised of 7 206 voice and data circuits.

The project required auditing and validation of each service by various means of collating data from various sources and contact. The results were then used to make informed decisions on the next steps required to ensure that architecture matched the business needs. To ensure that the implementation of any decision was not going to affect the client negatively a project forum which included Telesa, the service providers and client signed off all decisions.

Weekly project meetings ensured that action items were managed effectively or escalated where required.

This resulted in an annual saving of R5 374 554.
There were also other benefits achieved in terms of reducing resource demands on the banks through the implementation of operational efficiency in the ongoing management of this area supporting items like invoice management and asset registers.