CallCabinet Atmos PLUS wins 2017 Product of the Year Award

Issued by Anticlockwise for CallCabinet
Johannesburg, 27 Feb 2017

CallCabinet South Africa CEO Matthew Balcomb.

CallCabinet Atmos PLUS, which harnesses the power of the cloud to enable businesses to comply with the growing volume of data and consumer protection legislation, has been selected as one of Internet Telephony magazine's 2017 Products of the Year.

"It gives me great pleasure to recognise CallCabinet Atmos PLUS with a 2017 Product of the Year Award for its commitment to excellence and innovation," said Rich Tehrani, CEO of TMC. "In the opinion of our distinguished judges, CallCabinet's Atmos PLUS has proven to be among the best communications and technology solutions available on the market. I look forward to continued innovation from CallCabinet."

Now in its 18th year, this award was established to recognise and honour companies that have demonstrated "innovation and excellence" in the development of VOIP and IP communications products and services.

CallCabinet South Africa CEO Matthew Balcomb said the award was a great honour for CallCabinet, which added Atmos to its product suite just over two years ago. CallCabinet announced at the beginning of February that it had extended Atmos functionality to include enterprise requirements with its second version, Atmos PLUS. Atmos PLUS has been designed to facilitate the needs of enterprises by including agent evaluation, reporting analytics and desktop screen capture, among its features.

"Atmos PLUS is designed for companies that have multiple branches, and have a need to monitor quality and performance in their contact centres, while maintaining strict compliance with call recording and record-keeping laws and regulations. It is available as either an on-premises solution or via the cloud," Balcomb said.

All CallCabinet Atmos variants support recording across multiple communication networks or branch offices, with the ability to search, sort and locate calls within seconds. Customer call data is stored in the cloud using a rotating encryption algorithm, across multiple servers and geographic locations.

Every recorded call meets compliance standards such as RICA and POPI in South Africa and PCI DSS, HIPAA, MIFID II, MAD II, Dodd-Frank Act and many others internationally. Each call is individually secured and encrypted at source with a rotating encryption methodology that is unique and specific to each call.

CallCabinet continues its recording technology innovation by developing new features and enhancements to Atmos based on customer feedback and new compliance standards. In addition, because Atmos and Atmos PLUS customers are cloud-based, they automatically receive upgrade benefits without system outage.

CallCabinet

CallCabinet Corporation develops and markets some of the most innovative recording solutions in the world. Headquartered in Boca Raton, Florida, with offices in South Africa, CallCabinet's suite of products is designed to bring compliant managed recording to every business, no matter the size. It has solutions for one-person businesses that are fully scalable to meet the needs of large enterprises with thousands of agents located across the globe. From Atmos, the award-winning cloud recording solution, to Carbon's feature-rich on-premises solution, CallCabinet provides recording of everything from TDM telephone calls to Skype for Business interactions. This flexibility and scalability, combined with agile solution development and customisation, make CallCabinet the pre-eminent provider in this space.

Internet Telephony magazine

Internet Telephony magazine has been the IP communications authority since 1998. Beginning with the first issue in February of 1998, Internet Telephony has been providing unbiased views of the complicated converged communications space. Internet Telephony offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. Internet Telephony magazine reaches more than 225 000 readers, including passalong readers. For more information, please visit www.itmag.com.

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