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The importance of IT certification

By Llewellyn Helberg, Quality Assurance Specialist at MobileData


Johannesburg, 23 May 2017
Llewellyn Helberg, Quality Assurance Specialist at MobileData.
Llewellyn Helberg, Quality Assurance Specialist at MobileData.

For individuals, it is easy to understand the value of getting a professional qualification. But for IT firms wanting an industry certification, things are less clear-cut. Many are even disputing its relevance in the digital age.

Yet, the reality is that certification forms a vital part of the industry, says Llewellyn Helberg, Quality Assurance Specialist at MobileData. It is because of the digital transformation agenda driving many businesses that organisations can ill afford to ignore the value it provides.

Technology is no longer seen to be removed from the business strategy. Today, IT departments provide more value than 'only' making sure hardware and software run properly. These teams are now integral to the success of the organisation as it seeks to differentiate itself from competitors using a variety of technological solutions providing solid business returns.

The digital landscape has resulted in an increasingly global environment in which to do business. Such is the competitive nature (ever-tightening budgets notwithstanding) of business; decision-makers are exploring new markets to find service providers. This often results in developing countries like South Africa being in the spotlight, as the exchange rate, favourable time zone, and level of expertise contribute to a potentially good skill base at affordable rates.

Becoming compliant with, for example, the PCI DSS (Payment Card Industry Data Security Standard) or any of the ISO (International Standards Organisation) certifications provides an ideal platform for local businesses to engage with international partners.

When an organisation has this compliancy behind its name, it enables the company to more effectively talk to potential international clients and show it is in touch with global best practice and adheres to the highest standards.

These certifications provide more value than just 'eye-candy' for the company Web site. Unfortunately, many companies are foregoing getting these because of the price, time, and processes it takes. The reality is that while all these concerns hold true, a company must bite the bullet and embark on the process to get certified.

It also positions the company strongly on the international front. It signifies that the organisation takes the necessary time and effort to ensure its business continuity and provide a commitment to any of its partners that it can compete with the best in the world.

Certification brings with it a level of trust that is essential at a time when South Africa's international reputation has taken a knock. The recent ratings downgrade and political uncertainty contribute to the perception that the country is sub-par. Becoming compliant with an internationally recognised certification means the company is looking beyond local economic conditions and positioning it for global growth.

It is also something that entails more than just ticking off a list of requirements. Being compliant with international certifications mean a company must immerse itself completely in it. Once certified, an organisation will need to ensure its strategy builds on it and assists in driving the business forward.

Any form of compliance requires a solid BAU (business as usual) approach, a new concept introduced by PCI DSS by way of example. This ensures the organisation maintains and monitors controls on a continuous basis. Compliance activities are then always included in the business security, strategy and operations. Ultimately, living compliance standards versus being complaint is what sets companies apart.

In an age where business success can be determined by the tiniest of margins, this brings the competitive advantage many might need.

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MobileData

MobileData is a proudly South African technology solutions provider targeting the prepaid mobile market and is positioned to assist mobile network operators (MNOs) in their quest to leverage off the next-generation mobile communication growth.

MobileData is a company that enables fully managed, virtual product distribution and mobile transactional services for service providers that require prepaid product distribution and payment facilitation.

The company's flagship service delivery platform, TradeSwitch, enables customers across Africa to deliver reliable services to clients irrespective of location via the cloud. TradeSwitch is a secure, fully scalable enterprise platform that delivers comprehensive virtual product delivery management and payment facilitation.

TradeSwitch is a merchant-centric platform that enables multiple delivery channels for services providers while enhancing subscriber and consumer experience by using the latest technology and smart services.

The philosophy behind TradeSwitch is all about bringing the consumer closer to the service provider by giving the service provider access to real-time insights and full control over its distribution chain using innovative geolocation-based technology.

This enterprise solution provides several core services, including full value chain integration of stakeholder systems, billing automation and business intelligence.

MobileData's focus is on the delivery of robust MNO-focused and value-added services and solutions to enhance the transactional systems of its customers.

As a premier national technology services provider, MobileData places a premium on service quality, innovation, integrity and passion that all form part of the MobileData value proposition.

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