Enghouse Interactive - Presence and INOVO to discuss personalisation to drive CX excellence at CEM Summit Africa

Issued by Enghouse Interactive - Presence
Johannesburg, 20 Jul 2017

Enghouse Interactive - Presence announces it will sponsor the sixth edition of Customer Experience Management Africa Summit in conjunction with its partner INOVO.

The event, organised by Kinetic Events, is to be held on 16 and 17 August at the Century City Conference Centre, Cape Town.

Both companies will share a booth in the sponsors exhibition area and will interact with delegates to understand and help solve their unique contact centre customer experience challenges.

In addition, on Thursday 17 August, Jos'e Luis Casta~nos, EVP Business Development, Enghouse - Presence Technology, and Wynand Smit, CEO, INOVO, will hold a workshop on how to use personalisation to drive CX excellence and discuss:

* Simple, practical ways to use personalisation to stimulate positive customer behaviours;
* How to turn common customer service pitfalls into CX opportunities;
* The secret to creating an effortless, positive customer experience across multiple contact channels; and
* How to leverage personalisation to drive competitive differentiation.

The CEM Summit Africa has become one of the biggest conferences and exhibitions in Africa, attracting leading companies and serving as a platform for sharing information about the latest news and trends for the customer service world.

For more information, you can access the event Web site here: http://www.cemafricasummit.com.

Presence Technology - Enghouse Interactive

On 28 October 2016, Presence Technology was acquired by Enghouse Systems, a software and services company founded in 1984, which trades on the Toronto Stock Exchange with the symbol TSX: ENGH. With annual revenue of over C$300 million in fiscal year 2016, Enghouse's global group of companies represents approximately 1 500 employees, hundreds of partners and thousands of customers worldwide.

The Presence suite of products has been developed over a 15-year span by a team of professionals with an extensive experience in contact centre operations. The customer-oriented approach led Presence to develop an all-in-one solution that adapts to the specific needs of each user, while resolving the challenges experienced in any environment. This distinctive capability makes Presence one of the most flexible and easy to integrate contact centre solutions in the market.

This technology brings more flexibility to the contact centre, matching the dynamism demanded by the operation areas. As result, significant improvements in productivity are realised, combined with a high ROI.

For more information, visit www.presenceco.com.

INOVO

INOVO offers contact centres a flexible way to service, sell to, or collect from customers across any channel - all with a view to transforming the customer experience, saving costs and driving efficiency and profitability. Through a collaborative approach, the company provides award-winning technology, solutions and professional services that deliver better, measurable results.

For more information, visit www.inovo.co.za.

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Enghouse Interactive - Presence and INOVO to discuss personalisation to drive CX excellence at CEM Summit Africa

The event will gather the top CX solution providers to analyse new ways to improve customer experience.