Johannesburg, 25 Jul 2017
Key facts:
Retail
* Increase store efficiency
* Promotions management
* Stock management
* Suggested replenishment
Payroll
* Automated reconciliations
* Advanced reporting tool
* Generation of IRP5 files
Pet Masters, the largest pet retailer in Southern Africa, is synonymous with the supply of a variety of top end pet products, expert advice, toys, and livestock. Their head-office with on premises bird park is based in Boksburg. Pet Masters and their two other stores in Alberton and Pretoria, offer great customer experience. One can enjoy a quick bite to eat at its Blue Crane Tea garden while admiring a wide variety of birds.
In 2013 Pet Masters went into the market to look for a user-friendly retail system that would offer centralised control from their head office, allowing them to save costs, aid their buying and replenishment process as well as reward their customers with a loyalty programme. Functionalities, like vouchers and gift cards as well as accurate reporting was also deemed important. The system they were using had become redundant and was not being developed or properly supported any further.
Financial Director, Roelof Coertse, selected Integrity Retail as their system of choice as it is built on a centralised head-office, user friendly point of sale interface, built in loyalty and gift card functionality, with suggested re-ordering for accurate replenishment. It gave them all the features a modern-day retailer should benefit from like; remote access as well as integrated EFT.
Integrity Retail enabled Pet Masters to have:
* Increase store efficiency, thus improving customer experience at store level to be fast and efficient.
* Process and implement promotions and multibuys.
* Improve stock management and replenishment, through consolidated stock reports.
* Improved security on transactions through integrated EFT.
* Capture customer data for the future implementation of the loyalty programme.
* Accurate stock takes through the use of hand held scanners.
Coertse said that "Integrity catered to our requirements and understood our business well enough to add the value that was needed with their solution. Integrity showed flexibility in their approach, the team was professional and delivered a seamless conversion".
Customer loyalty is becoming increasingly important at Pet Masters and they look forward to implementing Integrity's Loyalty Functionality later this year. Integrity Retail's product also offers time and attendance as part of its core functionality which can also be used to authorise overrides and discounts, affording further control over the business, even when you are not on site.
Pet Masters are, additionally, running Integrity's Payroll & HR software which allows them to process payroll, payslips, reports as well as SARS reconciliations. They have been able to do away with manual tax reconciliations and have replaced them with automated reconciliations. Through Integrity Payroll, Pet Masters have been able to pay the right amount of money to the right people, at the right time.
Coertse said: "We are very happy with the choice we made regarding Integrity as we now have one supplier with the necessary skills and knowledge for both our retail stores and o
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