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Vodacom gives free data to customers affected by error

Staff Writer
By Staff Writer, ITWeb
Johannesburg, 23 Aug 2017
Shameel Joosub, Vodacom Group CEO.
Shameel Joosub, Vodacom Group CEO.

Vodacom announced today it will give all customers affected by the billing systems error earlier this week a free 500MB bundle, over and above the airtime and data refunds processed by the company.

Frustrated customers started complaining on Monday night on Twitter about quickly disappearing data and airtime.

The telco says the system error, which impacted some prepaid and top-up customers, was caused by a configuration change on Vodacom's prepaid and top-up billing system. Vodacom isolated the problem and rolled the process back. It then started refunding customers, although some complained they only received airtime reimbursement and not data.

"The error clearly caused inconvenience to our customers and we've worked very hard since we picked it up to make it right and refund all our affected customers. But we wanted to go a step further to apologise and thank our customers for their loyalty, so we've taken the decision to give each affected customer a free 500MB bundle which they can use over three days," says Shameel Joosub, Vodacom Group CEO.

"An error of this kind has never happened before and we've taken steps to ensure it never recurs. We'd like to assure all our customers that this was simply an error caused during a configuration change and nothing more than that. We hope our customers will appreciate the gesture, and our apology."

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