Johannesburg, 18 Oct 2017
Printing and mobility solutions specialist Roan Systems has launched a new managed service solution called Roan Simplify to streamline the process of owning, operating and replacing its customers' printing, point-of-sale, scanning, RFID, barcoding and mobility solutions.
Roan Simplify shifts the entire ownership and maintenance burden of running printers, scanners and other similar equipment, along with the software they need, from the customer to Roan.
For a fixed monthly fee, customers can specify the exact configuration of equipment they need - from a fleet of scanners and business-wide POS machines to individual printers at remote branch offices - and Roan will supply, install, maintain and replace the equipment for its lifetime and beyond.
"For the past 20 years, we've built up a large and loyal customer base that regularly consults us on new equipment purchases and rentals, but we've also noted a trend among our customers that want to simplify their operational processes even further," says Roan Systems Chief Commercial Officer, Frikkie Koegelenberg.
"Specialised printing, scanning, barcoding and mobility solutions are not our customers' core business," he says. "They rely on this technology to do business, but their focus is on their customers, as it should be.
"Roan Simplify is designed to shift the equipment ownership-maintenance-replacement lifecycle over to us. Customers can still come to us with a list of equipment and configurations they need, but instead of buying or leasing it, we take over the entire process for them, from sourcing to configuration, even user training. We also buy back customer fleets."
Koegelenberg says customers will benefit from budgeting for fixed equipment and operational costs upfront, with no hidden fees or additional costs.
"Not only will they not have to worry about managing the ageing of any of their assets again, they can also rest easy knowing that Roan will regularly service and maintain the equipment. Should there be a problem with a part that can't be easily fixed, it will either be replaced or a whole new machine will be put in its place," he says.
"This ensures round-the-clock availability of all the equipment covered by the Roan Simplify service, whether it's at head office or a remote location."
Downtime and affordability are two aspects of the service that Koegelenberg believes Roan Simplify will resolve from the start. "Many of our manufacturing customers, for example, need a thermal printer at a small branch or remote depot but are up against budget constraints.
"With Roan Simplify they get to use the most suitable printer for the job, complete with delivery, installation and maintenance, and we always have backup equipment on hand should there ever be a fault. Our goal is to deliver as close to zero-downtime service - complete with proactive preventative maintenance and regular software updates - without the customer ever having to call us because of an outage."
Roan Simplify is available now, with more information available directly from your local Roan Systems office. For more details or for a customised quote for your business visit www.roan.co.za or speak to your Roan Systems consultant.
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