Vodaphone opens backup centres
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- Vodaphone opens backup centres
- Experts discuss quality monitoring
- Survey reveals customer complaints
Vodaphone opens backup centres
Vodafone is establishing 'backup' call centres in India and Egypt to help Qatar's second mobile service provider during 'overload', according to Gulf Times.
Vodafone Qatar's main call centre would remain at its Qatar Science & Technology Park facility and is adequately staffed to serve customers, CEO Grahame Maher says.
He says Vodafone customers seeking call centre help would be automatically served by the company's QSTP facility.
Experts discuss quality monitoring
Monitoring calls in a call centre isn't all about spotting problems and dealing with them, it's also about identifying and amplifying positive messages, states Call Centre Helper.
Even in today's technologically sophisticated contact centres, a simple 'thank you' can work wonders.
In this article a panels of experts share their tips with us to improve call quality monitoring.
Survey reveals customer complaints
A new survey has suggested a lack of contact information on companies' Web sites is one of the biggest annoyances for consumers, reports Direct Response.
This was voted for by 52% of respondents in research by nGenera CIM, however, call centre queues was the top answer, angering 66% of participants.
Meanwhile, 94% say they would look for a competitor if they received poor customer service from a firm.
ECN Telecoms recognises the ability of information and communication technology to profoundly
transform the way organisations work, by making it easier and cheaper for people to accessinformation and make telephone calls. What differentiates ECN from its competitors is its Full Service Next Generation Network and its Next Generation Mindset.For more info Click here.
Broadlink is one of the new wireless operators making waves in the telecoms industry. It offers corporate users a licensed last-mile fast wireless alternative based on microwave technology.