Most executives complain that enterprise resource planning (ERP) does not deliver on promises. Strategic decision support is the critical requirement not fulfilled; while the answers to the questions executives have never thought to ask is what is vital to business.
This is according to Dr James Robertson, founder and CEO of IT strategy solutions company, JAR&A.
Business processes are overrated and over-stated. Workflow management, even if costs are higher, has proven to be successful and less stressful, Robertson says. The huge emphasis placed on processes is unnecessary, and in order to succeed and add value to business, organisations should support decisions made at an executive level more strongly, he emphasises.
In general, ERP and the business improvement industry have failed miserably because of the lack of support for decisions made, and the emphasis placed on processes, he says.
ERP software companies do not know how to implement ERP to its full potential, Robertson continues. By focusing on processes and neglecting strategic decision support, organisations may find themselves doing the wrong things really well, and dying fast.
Robertson is a speaker at the ITWeb BPM Summit. The event includes a one-day workshop that will teach attendees how to apply techniques that will improve customer service, while simultaneously reducing costs and increasing revenue, applying the BP Group's CEM Method.
In his presentation, Robertson will argue for a different approach to configuring and implementing ERP and other technologies, in order to unlock decision support potential. He believes this is the opportunity for the next 10 or 20 years in business information systems and business optimisation. The event takes place on 12 and 13 October at The Forum, in Bryanston.
For more information, and to book your seat, click here.
Share