Tools like biometrics and bar codes create a foundation for accountability, and allow operations managers to collect the quantitative data they need to benchmark and improve their processes in the supply chain.
This is according to Hennie Ras, co-founder of Global Authentication.
“In supply chain operations, the scanning of biometrics at handover points, or to gain access to locations, provides a basis for accountability,” says Ras.
Biometrics, together with bar codes, provide a high level of visibility in basic floor-level activities, which in turn provide planning and management staff with enhanced control within the organisation, he says.
A lack of systemic accountability can cost companies dearly in terms of theft, workplace conflict and inefficiency, Ras says. A lack of accountability can also have further implications for the broader workforce, he continues. Reduced morale, lost productivity and damaged customer service experiences are all side effects, and must be understood in terms of a systems approach if this technology is to work in any organisation, he notes.
The workplace is a system of individuals linked in a chain, taking personal and group responsibility to achieve the mission of the organisation, Ras says. Hence the term 'chain of accountability', he continues, pointing out that a chain is only as strong as its weakest link.
SA is on par with its international counterparts in terms of the methodologies and technologies used, Ras continues. The difference is largely the manner in which people are deployed and trained, and the value this provides to the supply chain. The developments in global traceability have formed the basis of a new Web-based offering that SA will introduce to the rest of the world, he says.
Ras is a speaker at the IDentity Indaba, taking place on 1 November, at The Forum, in Bryanston. He will discuss how to enable the apportioning of accountability in logistics operations through the use of biometrics, and how using identity control can build a chain of custody.
For more information and to book your seat to this event, click here.
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