IBM signs $80m HR outsourcing deal

IBM's expansion in the HR outsourcing market continued as the company inked a deal worth $80 million to provide a range of human resources services for Canadian flag carrier Air Canada, reports Information Week.

Under the agreement, IBM will provide the airline with systems and administrative support for employee travel, benefits, payroll, time management, data management and other functions. IBM will also provide application support for Air Canada's underlying HR systems.

According to Vadvert, HR Services will be delivered from IBM facilities in Montreal, Quebec, Canada; Saint John, New Brunswick, Canada and Manila, Philippines.

The new agreement, with IBM Global Process Services (IBM GPS), is in addition to a separate information technology outsourcing contract between Air Canada and IBM signed in 2001.

Mark Levy, GM, human resources and learning solutions, IBM GPS, says: “Air Canada is a leader in using technology to improve the customer experience whether for their passengers or their employees”, notes Emoney Daily.

“Taking advantage of leading Internet technology, analytics and more efficient business processes can help them provide the best possible level of services and improve the overall employee experience,” he adds.