Johannesburg, 11 Sep 2012
When it comes to software systems, there is an apt quote from George Bernard Shaw that comes to mind.
"The reasonable man adapts himself to the world. The unreasonable man adapts the world to himself. All progress depends upon the unreasonable man."
Adapt the world to yourself?
Yes, and that sums up BPM rather well.
If you are considering ERP without BPM (business process management), you will have to remain 'a reasonable man' and that doesn't sound very interesting, does it?
Results from a recent ERP survey showed that the top three criteria when assessing the success of an ERP system are:
* Productivity and efficiency
* Ease-of-use
* User acceptance
The average employee wants reliable, understandable systems that aid in their daily tasks. Complex, unpredictable systems detract from personnel's ability to complete their allotted assignments, in turn increasing their stress levels and diminishing productivity, eventually leading to bottlenecks, and ultimately, dissatisfied customers.
To increase the productivity and efficiency of staff by means of ERP, an organisation must ensure employees are adequately equipped with and trained on the necessary systems. If the systems are complicated or frustrating, staff members quickly become dissatisfied and take shortcuts in order to achieve the results they require. Not only does this lead to compliance issues, but it often results in compromised product and customer service quality.
A BPM product, such as FlowCentric Processware, facilitates the integration of various systems, allowing companies to uniformly enforce their specific business rules across the enterprise. Furthermore, the solution provides a single user interface that is so easy to use that all staff members, IT and non-IT, can accurately follow the steps to ensure business runs smoothly.
Benefits of a BPM product such as FlowCentric Processware:
* Requires minimal user training
* Familiar interfaces increase user acceptance of new processes
* Minimal disruption to users during deployment
* Twenty-four hour access to processes via mobile and computer
* Pre-populated content increases productivity and ease-of-use
Companies can use BPM to turn what feels like an ill-fitting ERP solution into a holistic system, which operates the way the company does. Not only does this increase user satisfaction, but it also ensures a company's unique processes are maintained, and in turn, safeguards the organisation's competitive advantage.
BPM should be considered integral to any company's evaluation of ERP.
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