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If you're on thin ice, you might as well dance


Johannesburg, 27 Sep 2012

An attitude adopted by many employees when procedural steps become laborious or too elaborate. It is human nature to seek out the simplest (read: laziest) method to achieve any desired result. While these initiatives can be admirable, and are often done with the best of intentions, not all staff members are equipped or knowledgeable enough to make C-Level decisions regarding procedures.

With multiple legislative requirements influencing the management style of corporations worldwide, it is no longer about simply being competitive, but also about being compliant. In order to remain compliant, management must have control over how the company's processes are executed.

Has management lost control?

"Of course not!" would be the standard reply from these highly competitive individuals. After all, one doesn't become a C-Level decision-maker without a degree of tenacity and leadership acumen, which makes admitting any loss of control rather terrifying. Micromanagement is not an option in large organisations as the sheer logistics would drive anyone into an early grave. Continually threatening people's jobs should they not adhere to policies does nothing for morale, which in the long run can sabotage your company's reputation.

So how do you take back control without losing your mind?

Separation. Not a holiday, or new staff, nor opting for oblivion. Simply separate your staff from the complexities of business rules, compliance considerations and even the hassles of using multiple systems with a business process management (BPM) layer. Automate and better manage your business processes by building business rules into the processes, and in so doing, forcing compliance.

A BPM product such as FlowCentric Processware provides a single user interface that ensures all staff members will accurately follow the desired process steps. Staff would no longer need to access different programs in order to complete their tasks as the software can integrate with multiple systems.

Benefits of a single user interface?

* Specific business rules are consistently enforced across the organisation.
* Reduced risk of human error or intervention.
* Minimal user training and swifter user acceptance.

Automation benefits from management's perspective:

* Process progress can be monitored, bottlenecks identified.
* Hold-ups are automatically escalated, internally, before becoming a customer-facing problem.
* Twenty-four hour access to processes via mobile and computer.
* Compliance is assured and a full audit trail is available.

Automate your business processes, insulate staff from multiple systems, ensure compliance and easy auditability, save a tree or three, but most importantly, take back control of your business!

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FlowCentric Technologies

"At FlowCentric Technologies, we are passionate about business process management and understand the potential it has to transform an organisation. We appreciate the multitude of challenges facing modern-day organisations and have tailored our product to address many of these concerns."

FlowCentric Technologies is a trusted global provider of business process management (BPM) solutions. The company develops and provides proprietary BPM software as well as business solutions, workflow, business intelligence and bespoke software systems, providing implementation, consulting and training services. FlowCentric Processware is sold and implemented worldwide, via channel partners. FlowCentric provides strategic support and extensive training to implementation partners and value-added resellers. The company has a global presence servicing Africa, Asia, the United Kingdom, Europe and Australasia.

Editorial contacts

Heather McDade
FlowCentric Technologies
talk2us@flowcentric.com