Johannesburg, 28 Sep 2012
Eyerys, market-leading customer experience management software, has always been distributed directly by Smoke Customer Care Solutions (Smoke CCS).
There is now a HUGE opportunity for other like-minded businesses to benefit from adding this dynamic software solution to their product portfolios.
Smoke CCS, the company behind market-leading customer experience management software Eyerys, has decided to open up a channel strategy for the sale and distribution of the solution.
By opening up a sales channel strategy, Smoke Customer Care Solutions will be able to focus on new product features (R&D) and deployments into new industry sectors as well as various international channels.
Smoke CCS sees the importance of having industry-specific partners that will help to guide and develop new product features - it is not possible to have an intimate knowledge of every industry, therefore, it will be building on channel relationships to offer industry-specific customer experience packages in the months to come.
"Over the last 12 months, we have had a massive increase in the demand for user-friendly, intuitive and easily deployed voice of the customer software. Smoke Customer Solutions realised that to keep up with demand we would need to partner with like-minded companies to actively make Eyerys available to more companies in various sectors," says Andrew Cook, CEO Smoke CCS.
Two leading South African companies, Inter-Active Technologies and ST-Solutions, have already signed up for the channel programme - both companies closed substantial deals within the first month of adding Eyerys to their product sets.
Understanding that customer experience management is a very specialised area of business, Smoke CCS is taking a very hands-on approach with its channel partners to ensure all sales staff are adequately equipped to open doors and close deals. According to Cook, no company is too large or too small to apply for the channel programme; Smoke CCS is looking for companies with the right cultural and professional fit.
Companies that are interested in adding Eyerys to their product ranges should contact Smoke CCS to arrange a product demo and introductory meeting.
"We are very excited to start to build long-term relationships with local and international companies that will help make Eyerys available anywhere in the world," concludes Cook.
Share