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Dimension Data positioned as leader in 2012 Magic Quadrant for communications outsourcing, professional services

Dimension Data, the USD5.8 billion global specialist IT solutions and services provider, today announced it has been positioned by Gartner in the Leaders' Quadrant of the Magic Quadrant for Communications Outsourcing and Professional Services (COPS) 2012 (1) report.

Compiled by Gartner analysts, the Magic Quadrant examined 21 vendors of IT services for business communications systems worldwide, employing two main evaluation criteria. These include ‘ability to execute’ and ‘completeness of vision’.

Dimension Data CEO Brett Dawson said: “We are extremely proud to be positioned in the Magic Quadrant and be recognised for our ability to execute and completeness of vision.

“While providing our clients with quality services has been Dimension Data’s core business for decades, we constantly strive to further build our foundation and grow our leadership position in the ICT services market. In the last 12 months alone, Dimension Data made a number of strategic investments. The group acquired the world-class telecom expense management company, Xigo, to accelerate its offerings in the managed communications space. In addition, we developed a strong enterprise mobility execution capability to enhance our ability to offer innovative solutions that address the entire spectrum of our clients’ managed communications needs. Furthermore, we launched our Cloud Solutions Business Unit, doubling our cloud revenue as well as increasing our client base for cloud services to over 2 000."

Dawson noted that being positioned as a leader in the Magic Quadrant for Communications Outsourcing and Professional Services 2012 report comes on the eve of the launch of the next version of the company’s enhanced support service, Uptime.

Uptime provides organisations with a support offering that helps them manage the full life cycle of their IT environment and optimise IT support spend. Dimension Data is the first systems integrator to come to market with proactive support services for multi-vendor environments.

“Our global scale, footprint and reach, combined with our ability to offer our clients a complete suite of global services - consulting, procurement, professional, support, IT outsourcing and now managed ICT services - is unmatched in the marketplace, and the group remains focused on becoming the number one services-led systems integrator in the world,” Dawson concluded.

To read Gartner’s 2012 Magic Quadrant for Communications Outsourcing and Professional Services, visit:

Dimension Data

Founded in 1983, Dimension Data Holdings is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group.

The Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

(1) Gartner, “Magic Quadrant for Communications Outsourcing and Professional Services, Eric Goodness, Christine Tenneson. December 2012.


Editorial contacts

Dimension Data South Africa
Barbara Muzata
Communications Manager (Middle East & Africa)
(+27) 011 575 4814
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