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[Contact Centre Survey 2013]

About the survey

In today’s competitive climate the success of your organization will, to a large extent, depend on how well you understand and service your customers at every stage of their interactions with you.

So how well prepared are you for this challenge?

As a result, Interactive Intelligence, in partnership with ITWeb, is conducting a survey to determine:

  1)  What role does your customer service experience plan play in your organisation today
  2)  How well is your organisation prepared to deliver customer service excellence
  3)  What channels and technologies for service delivery is your organisation using

The results of this survey, together with the winner of the prize draw, will be published on ITWeb. Your input will be greatly appreciated and will assist us in gaining valuable insight into the contact centre customer service experience strategies of South African organisations.

Please rest assured that all the information you provide in completing this questionnaire will be treated as strictly confidential.

Complete our survey and you can win an Apple i-Pad mini (wi-fi) & cellular) 16G

Please ensure you enter your contact details when completing the survey to be entered into our draw.

To view our competition policy click here.