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Bytes wins Genesys Partner of the Year Award

West McMullin (centre) receiving the award from Dave York (Senior VP for Global Channels) and Keith Wilkinson (VP – UKI & SEA)

West McMullin (centre) receiving the award from Dave York (Senior VP for Global Channels) and Keith Wilkinson (VP – UKI & SEA)

Global provider of customer service solutions Genesys has crowned Bytes Systems Integration its 2013 Partner of the Year in the UK, Ireland and South-East Africa region. The award recognises that Bytes Systems Integration, a Genesys partner since 2006, has brought in the most new accounts for Genesys in the region.

“The awards are based on partner growth initiatives and how well partners take advantage of opportunities for collaboration with Genesys in the preceding 12 months,” says West McMullin, director of converged solutions at Bytes Systems Integration.

“Winning the Partner of the Year Award raises our profile with Genesys, which is a world-class customer experience solutions provider, and also enables us to benchmark our skills and expertise against those of first world countries. We are very proud of this achievement and the effort our team has put into building our Genesys business.”

“This is a well deserved accolade for a business partner we are proud to be associated with,” says Keith Wilkinson, Genesys vice-president for UK, Ireland, and South-East Africa. “Our partner network programme is designed to better support our partners and enables mutual success. Together, we work to deliver the full potential of dynamic customer engagement.”

McMullin says the award confirms to customers that Bytes Systems Integration is a highly reputable company. “Our customers can be assured that our partners acknowledge our accomplishments and believe in the way we conduct our business.”

Bytes Systems Integration and Genesys have a longstanding partnership and have aligned their strategies to deliver comprehensive and dynamic contact centre solutions. “To underscore the importance of the relationship with Genesys, we are in the process of qualifying as a Gold Partner, which is the highest accreditation obtainable from Genesys,” adds McMullin. 

Bytes Systems Integration (“Bytes SI”)

Bytes SI is a Bytes Technology Group company that designs, implements and operationally manages customised ICT infrastructural services and solutions, through the integration of hardware and software systems from global technology leaders.

These services include end-to-end IT outsourcing, hi-tech multimedia and social media contact centres, Internet Protocol (IP) voice, radio, unified and mobile communications, structured cabling, LAN-WAN data solutions (BytesNet), biometric and identity management solutions. Increasingly, BytesNet has become a leader in innovative cloud-based solutions to both national and international customers.

Bytes SI’s workforce management division offers time and attendance solutions, access control, overtime costs, leave and absenteeism management, biometric authentication, turnstiles and booms. Its indirect labour management solutions include CCTV and intelligent building management. Kronos, the global leader in delivering workforce management solutions in the cloud, is distributed by this business unit.

Global technology leaders represented by Bytes SI include Alcatel-Lucent, Bluecoat, Checkpoint, Cisco, DataVoice, Dell, Exinda, F5, FrontRange, Genesys, HP, IBM, Juniper, Kronos, Microsoft, NetApp, Riverbed, Schneider, Symantec and VMWare.

 

Editorial contacts

Bytes Systems Integration
Lise West
(011) 205 7000
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Communikay
Karen Heydenrych
(083) 302 9494
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