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VOIP tool pinpoints faults quickly

By Vicky Burger, ITWeb portals content / relationship manager
Johannesburg, 13 May 2008

VOIP tool pinpoints faults quickly

A new VOIP diagnostic tool from Epitiro, called VocaLite, gives users the chance to pinpoint and process faults before they even get on the phone with their ISP, says VOIP News.

The new system works by allowing the user, or a service provider's contact centre staff, to run a Web-based applet of VocaLite, which then relays test results back to the ISP while displaying a test summary to the user.

VocaLite's diagnostic list includes call setup time, dial tone delay, and voice quality, which will allow customer service representatives from ISP's call centres to speedily and accurately determine what is causing any given fault.

Mobile, VOIP threatens fixed lines

A new report from the Australian Communications and Media Authority (ACMA) says 45% of households prefer mobile to fixed line phones for voice, states FierceVOIP.

Traditional fixed line service is also being threatened by VOIP. ACMA says 20% of household consumers have already used a VOIP service with more than 80% of households with Internet access being aware of VOIP.

Further threats are expected as the younger population takes up new and emerging telecommunications services.

VOIP ideal for SMEs

According to ITProPortal, voice over Internet Protocol (VOIP) could make life easier for freelancers and out of office workers as they try to close contracts and win new business.

Colin Duffy, a council member of the Internet Telephony Services Providers' Association and CEO of Voipfone, said small and medium businesses can compete on equal footing with bigger companies by being more flexible through VOIP services and by offering services such as having voicemails forwarded as sound files to an inbox.

This means that a salesperson can catch up with a client or any urgent matter while on the move without having to depend solely on calls routed through the office.

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