Johannesburg, 12 Aug 2004
Local Epicor reseller and systems integrator New Era Solutions echoes the announcement made by the international company that project-focused businesses worldwide continue to turn to Epicor to gain improvements in project accounting, resource utilisation and realisation, and effective opportunity and bid management.
Epicor for Service Enterprises customers have reported savings of at least one day per month in reduced administrative effort for time and billing, converting an overhead expense of an average $1 000 per resource per month into billable time, as well as a 90% improvement in production time for project reports.
Touted as an end-to-end enterprise service automation (ESA) solution, Epicor for Service Enterprises has been selected by companies throughout the US and across the globe, including: Datatel US, Clinphone UK, SMEC Australia, Ke Concepts South Africa, The Innovation Group US, Streamserve Sweden, Carter and Carter UK, and INCODE, a subsidiary of Tyler Technologies, US.
As an example, Datatel, a provider of information management solutions for higher education, sought to advance the productivity and profitability of its 600-strong professional services organisation and streamline business operations across the company. Supporting some 600 client institutions throughout North America, it required a solution that could effectively manage project engagements while enabling connectivity to its financial, operational and customer information systems.
Says Elizabeth Murphy, vice-president of Professional Services at Datatel: "The end-to-end integration was fundamental in our decision to implement Epicor for Service Enterprises. In addition to providing tremendous flexibility from an infrastructure standpoint due to its services-oriented architecture, Epicor for Service Enterprises will put the tools our people need in their hands. We see this as an opportunity to take some major leaps forward as a professional services organisation."
According to New Era Solutions, Epicor for Service Enterprises provides a single source for managing and automating every aspect of the project-focused organisation including bid management, engagement delivery, resource management, project accounting and portfolio management. By connecting every resource in the organisation, Epicor for Service Enterprises enhances productivity from all sides, for maximum performance and profitability.
ClinPhone, a specialist clinical technology organisation (CTO) working with the leading global biotech and pharmaceutical organisations, needed a solution to rationalise the business processes of its rapidly growing global operations. Using Internet and telecoms technologies to manage its customers` clinical trials data, ClinPhone`s products are currently being used in 331 trials spanning 80 countries and in 70 languages.
Says Steve Kent, Group Finance Director, ClinPhone Group: "Operating on such a vast scale means that we need the most efficient and reliable management tools available to us to manage our diverse projects. It is vital that the systems we choose are secure, flexible and scaleable. Epicor`s enterprise software will help us further maximise our reputation for first class customer service by streamlining the flows of management information across the organisation."
Carter and Carter, the world`s leading outsource solutions provider to the automotive industry with operations in the UK, North America, Germany, Australia and Japan, is working with Epicor value-added reseller (VAR) Epaccsys to fully leverage the flexibility of the solution`s adaptable business architecture.
"Epicor for Service Enterprises will provide us with the flexibility and functionality to accommodate the diverse project portfolio managed across our multinational operations," says Julie Pomeroy, Group Finance Director for Carter and Carter.
With the growth in the adoption of Web services technologies, Scott McKenzie, managing director of New Era Solutions, feels in his experience that Epicor for Service Enterprises is the only ESA solution to offer enterprise functionality at a highly reduced total cost of ownership.
States McKenzie: By leveraging Web services and Microsoft .NET technologies, Epicor for Service Enterprises integrates seamlessly into a customers` business, resulting in greater efficiencies and a reduction in the time spent on non-billable administrative tasks. Epicor for Service Enterprises is highly-adaptable, easy to maintain, and provides service-centric organisations worldwide with a comprehensive and collaborative solution for managing every aspect of their business."
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