Service-based PPM solutions can be functionally rich too, says Philip Knagg, project manager at CA Southern Africa.

South African businesses are using business intelligence to drive data governance, says Bryn Davies, MD of InfoBlueprint.

The business analyst's main responsibility is to gather, detail and document requirements in a useful format, says Dicky Hamelink, UMT business analysis specialist.

The need for more seamless and integrated communications within business is obvious, says Henry McCracken, regional sales director for Africa at Aspect Software.

Managed print services offer a low-risk way to save costs, says Nick Constantinou, business development manager at Itec Distribution.

Customer intelligence must be a quintessential component of an organisation's marketing portfolio, says Derek Dreyer, retail industry executive at SAS Institute.

Keeping costs under control, growing revenue and increasing efficiencies will be companies' focus for 2010, says Neil Rom, MD of Printacom.