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Helping you deliver a more intelligent customer experience

For two decades, Interactive Intelligence has been creating some of the most innovative business communications technology anywhere.

White Papers

The connected and efficient data centre

Today's physical infrastructure has become vastly more complex, interconnected, and performance-driven than a decade ago, says Commscope.

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African contact centre trends

Interactive Intelligence has interviewed key contact centre players in SA and across Africa to determine where contact centres should be focusing their attention.

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Using social media in outage communications

How utilities communicate with customers impacted by an outage has the potential to be a positive or negative experience, says Interactive Intelligence.

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The Everyday Bank - a new vision for the digital age

Accenture, one of Avanade's parent companies, explains how banks can position themselves at the centre of an extended 'ecosystem'.

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Making the vision of hybrid IT real

Dimension Data's whitepaper gives eight considerations for making your visions of hybrid IT real.

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Migrating e-mail records to Microsoft Office 365

In a white paper, Soarsoft International provides guidance on the critical aspects of sustaining the integrity and value of your legacy e-mail records as they are migrated.

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Everything you need to know about face recognition

A Morpho whitepaper covers face recognition in general, its performance, its potential in operations and provides some clues about implementation guidelines.

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The new intelligence of business process automation

How well a company implements its key business processes plays a huge role in determining its overall success.



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Increase your competitive edge in the highly innovative digital world
11 October 2016 / The Forum, Bryanston
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